Inside Sales Leader: Drive Revenue & Team Excellence

Wanzl GmbH; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Wanzl North America (WNA) is seeking an ISR Manager to lead and develop the Inside Sales Representative team across US and Canada. You will drive engagement, operational excellence, and measurable sales growth while aligning with company strategy, reporting to Sales leadership at the Denver NC HQ.

You will partner with Directors, KAMs, NAMs, and Customer Service to optimize performance, manage leads, and improve processes, ensuring high-quality deliverables and customer satisfaction.

Qualifications

• Bachelor’s degree in business or related field.
• 3–5 years inside sales or customer service, with at least 2 years in a supervisory or team lead role.
• 3–5 years supervising sales teams utilizing a CRM (Salesforce, SAP CX, etc.).
• Demonstrated ability to coach, develop, and motivate sales talent.
• Strong communication, interpersonal, and relationship-building skills.
• High proficiency in Microsoft Office (Teams, Excel, Word, PowerPoint).
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with proven ability to interpret sales data and drive action.

Responsibilities

• Lead, coach, and mentor the ISR team, fostering a high-performance, customer-first mindset.
• Set clear goals, KPIs, and expectations for individual ISRs and the team.
• Conduct regular performance reviews, provide ongoing feedback, and support professional development.
• Remove operational and process barriers by partnering cross-functionally to streamline workflows, eliminate delays, and improve ISR productivity.
• Build a highly accountable team culture by setting expectations, monitoring performance, and using coaching and development focused guidance to ensure team members achieve success.
• Foster a positive, collaborative team environment, reinforcing Wanzl values and creating a strong sense of purpose and engagement.
• Oversee the qualification of targeted leads and ensure ISRs effectively identify opportunities across existing and prospective accounts.
• Partner with Sales Leadership to coordinate strategies that optimize growth within assigned accounts.
• Monitor key account activity to ensure ISRs are delivering timely proposals, quotes, and follow-up.
• Review and validate customer insights, sales data, and pipeline health to drive accurate forecasting and prioritize team efforts.
• Ensure accurate and timely updates in Smartsheet/CRM systems across the ISR team.
• Track and analyze inside sales performance metrics, including volume, revenue, conversion rates, and customer engagement.
• Identify process bottlenecks and lead initiatives to improve efficiency, consistency, and customer experience by removing root-cause obstacles related to tools, processes, and communication gaps.
• Partner with Customer Service leadership to ensure seamless collaboration, issue resolution, and customer satisfaction.
• Oversee review and distribution of incoming leads from website and other Wanzl subsidiaries.
• Collaborate with cross-functional partners on RFPs, tenders, and strategic account initiatives.
• Lead quarterly client/industry review processes for ISR-supported accounts, ensuring high-quality deliverables and actionable insights.
• Represent the ISR team in sales leadership meetings, contributing data, trends, and recommendations.
• Support escalated customer interactions to ensure issues are resolved quickly and professionally.
• Maintain oversight of key relationships within the ISR portfolio and guide ISRs in strengthening customer partnerships.

Skills

Inside Sales

CRM management

Coaching

Forecasting

Cross-functional collaboration

Education

Bachelor’s degree in business or related field

Tools

Salesforce

SAP CX

Smartsheet

Job description

Wanzl North America (WNA) is seeking an ISR Manager to lead and develop the Inside Sales Representative team across US and Canada. You will drive engagement, operational excellence, and measurable sales growth while aligning with company strategy, reporting to Sales leadership at the Denver NC HQ.

You will partner with Directors, KAMs, NAMs, and Customer Service to optimize performance, manage leads, and improve processes, ensuring high-quality deliverables and customer satisfaction.