Inside Sales Leader: Drive Growth & Team Excellence

Wanzl North America; Denver (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Wanzl North America is seeking an ISR Manager to lead and develop the Inside Sales Representative team for the US and Canadian markets. You will oversee performance, engage customers, and partner with Directors, KAMs, NAMs and cross-functional teams to optimize sales results.

The role requires strong leadership, CRM experience, and a focus on process improvement to deliver measurable sales growth and high-value customer experiences. Location is at the Denver HQ in North Carolina.

Qualifications

• Bachelor's degree required in business or related field.
• 3–5 years in Inside Sales or related, with 2+ years in supervision.
• 3–5 years leading sales teams using a CRM (Salesforce, SAP CX, etc.).
• Strong coaching, development, and motivational skills.
• Proficient in MS Office and data-driven decision making.

Responsibilities

• Lead, coach, and mentor the ISR team to a high-performance, customer-first mindset.
• Set goals, KPIs, and expectations for the ISR team and individuals.
• Partner with cross-functional teams to streamline workflows and improve ISR productivity.
• Oversee lead qualification, proposals, quotes, and follow-up to drive growth.
• Monitor sales data, pipeline health, and forecast accuracy to prioritize efforts.
• Ensure accurate updates in Smartsheet/CRM systems and collaboration with Customer Service.

Skills

Inside Sales

CRM coaching

Coaching & development

Customer engagement

Cross-functional collaboration

MS Office

Data interpretation

Communication skills

Team leadership

Education

Bachelor's degree in business or related field

Tools

Salesforce

SAP CX

Smartsheet

Job description

Wanzl North America is seeking an ISR Manager to lead and develop the Inside Sales Representative team for the US and Canadian markets. You will oversee performance, engage customers, and partner with Directors, KAMs, NAMs and cross-functional teams to optimize sales results.

The role requires strong leadership, CRM experience, and a focus on process improvement to deliver measurable sales growth and high-value customer experiences. Location is at the Denver HQ in North Carolina.