Inside Sales Leader — Customer Experience & Ops

AtoN; Franklin (TN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Bonus plans

Educational assistance

Leadership development

Job summary

SPX Technologies is seeking an Inside Sales Manager to lead and develop a high performing inside sales and customer service team, driving revenue growth and ensuring outstanding customer experiences.

You will own order management, sales support, and cross-functional collaboration with sales, operations and finance, applying Lean methods to improve efficiency and transparency across the order-to-cash process.

Qualifications

• 5+ years inside sales/customer service experience.
• Leadership or supervisory experience.

Responsibilities

• Lead, coach, and develop a high-performing inside sales and customer service team, setting clear goals and expectations aligned to business priorities.
• Foster a customer-centric culture focused on responsiveness, quality, and continuous improvement.
• Ensure high-quality customer interactions across phone and email channels, including resolution of escalations and complex issues.
• Partner with Account Managers and external sales teams to support revenue growth, customer retention, and overall commercial effectiveness.
• Oversee all order processing activities to ensure accuracy, timeliness, and alignment with customer expectations.
• Collaborate closely with warehouse, shipping, billing, and finance teams to ensure seamless order fulfillment and issue resolution.
• Leverage CRM and ERP systems (e.g., Salesforce, SAP) to manage workflows, maintain data integrity, and support business operations.
• Establish and monitor performance metrics (e.g., order accuracy, response time, customer satisfaction) to drive accountability.

Skills

Leadership

Communication

Education

Bachelor's degree preferred

Tools

Salesforce

SAP

Job description

SPX Technologies is seeking an Inside Sales Manager to lead and develop a high performing inside sales and customer service team, driving revenue growth and ensuring outstanding customer experiences.

You will own order management, sales support, and cross-functional collaboration with sales, operations and finance, applying Lean methods to improve efficiency and transparency across the order-to-cash process.