Inside Sales: Family Service Counselor

Sci Corp; Tumwater (WA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

SCI in Tumwater, WA is seeking a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need plans. You will be the primary contact, delivering personalized service and helping generate revenue for the cemetery.

The role requires building relationships with families, prospecting, and collaborating with funeral directors and staff to provide seamless, high-quality service. Strong communication, empathy, and time management are essential.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.

Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Skills

Customer service

Sales

Communication

Empathy

Time management

Driving

Education

High school diploma

1-2 years college

Tools

Basic computer skills

Job description

SCI in Tumwater, WA is seeking a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need plans. You will be the primary contact, delivering personalized service and helping generate revenue for the cemetery.

The role requires building relationships with families, prospecting, and collaborating with funeral directors and staff to provide seamless, high-quality service. Strong communication, empathy, and time management are essential.