Inside Sales: Family Service Counselor (Pre-Need)

Service Corporation International; Port Charlotte (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Port Charlotte, FL, to support families through funeral planning, pre-need sales, and post-service engagement. The role emphasizes empathy, referrals, and revenue generation within a collaborative SCI team.

The position requires a high school diploma (with some college preferred) and an active driver's license; insurance licensing may be required by state law.

Qualifications

• Education: High school diploma or equivalent; 1–2 years of college or equivalent experience.
• Experience: 1–2 years in customer service or sales.
• Licenses: Driver's license; insurance license if required by state.
• Abilities: Pass internal presentation certification within 30 days; flexible hours including evenings/weekends; strong empathy and respect for families.

Responsibilities

• Lead generation and prospecting for referrals.
• Explain and present to families served and referred families.
• Maintain activity levels and track productivity.
• Build relationships with families and respond to inquiries.
• Prepare for appointments and ensure professionalism in all procedures.
• Collaborate with funeral directors and staff to provide seamless service.
• Follow up on customer concerns and offer pre-planning solutions.

Skills

Empathy and respect

Presentation skills

Customer service

Sales experience

Computers & software

Education

High school diploma or equivalent; 1–2 years of college

Tools

CRM software

Job description

Service Corporation International is seeking a Family Service Counselor in Port Charlotte, FL, to support families through funeral planning, pre-need sales, and post-service engagement. The role emphasizes empathy, referrals, and revenue generation within a collaborative SCI team.

The position requires a high school diploma (with some college preferred) and an active driver's license; insurance licensing may be required by state law.