Inside Sales: Family Pre-Need Advisor with Flexible Hours

sci; Fayetteville (NC); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is seeking a Family Service Counselor in Fayetteville, NC. You will generate leads, build relationships with families, and collaborate with funeral directors to provide compassionate, high-quality service.

A strong commission-based structure accompanies a target compensation range in a role requiring evenings and occasional weekends. Requirements include a high school diploma (or equivalent) + 1-2 years of college or experience, plus prior customer service or sales experience.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation: prospecting daily, obtaining referrals, networking, presenting to families, tracking activity.
• Build relationships with families: respond to inquiries, listen with empathy, identify needs, stay in touch, prepare for appointments.
• Teamwork: coordinate with funeral directors and staff to provide seamless, high-quality service, review past interactions.

Skills

Prospecting

Customer service

Sales

Communication

Empathy

Time management

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

CRM software

Microsoft Office

Job description

SCI is seeking a Family Service Counselor in Fayetteville, NC. You will generate leads, build relationships with families, and collaborate with funeral directors to provide compassionate, high-quality service.

A strong commission-based structure accompanies a target compensation range in a role requiring evenings and occasional weekends. Requirements include a high school diploma (or equivalent) + 1-2 years of college or experience, plus prior customer service or sales experience.