Family Service Counselor: Compassionate Pre-Need Sales Pro

Sci Corp; Charlotte (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Commission-based incentives

Minimum $15/hour

Job summary

Sci Corp is seeking a Family Service Counselor in Charlotte, NC to assist client families with cemetery arrangements and pre-need planning. You will generate leads, build strong relationships, and work closely with funeral directors and staff to deliver exceptional service.

The role requires handling evening/weekend hours, strong communication, and a customer-service mindset. Compensation is heavily commission-based with a guaranteed minimum.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province issued driver’s license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by each state board.

Responsibilities

• Lead generation: prospect daily, obtain referrals, network, present to families, track activity.
• Build relationships with families: respond to inquiries, listen, understand needs, provide value, maintain contact.
• Teamwork: collaborate with funeral directors and staff to provide seamless service, review past contacts.

Skills

Customer service

Sales

Education

High school diploma or equivalent

1-2 years college

Job description

Sci Corp is seeking a Family Service Counselor in Charlotte, NC to assist client families with cemetery arrangements and pre-need planning. You will generate leads, build strong relationships, and work closely with funeral directors and staff to deliver exceptional service.

The role requires handling evening/weekend hours, strong communication, and a customer-service mindset. Compensation is heavily commission-based with a guaranteed minimum.