Inside Sales Counselor for Family Services - Flexible Hours

Service Corporation International; Fayetteville (NC); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Fayetteville, NC. The role focuses on serving client families by presenting pre-need and at-need arrangements, driving revenue through proactive service, and acting as the primary contact for families.

You will collaborate with funeral directors and location staff to deliver seamless, compassionate service while meeting licensing and education requirements and maintaining strong community relationships.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of college or equivalent experience preferred.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation and prospecting daily.
• Build relationships with families and community contacts.
• Explain and present to families and referred clients.
• Coordinate with funeral directors and location staff to deliver high-quality service.

Skills

Customer service

Sales

Presentation

Empathy

Communication

Education

High school diploma

1–2 years of college

Tools

Computers

CRM software

Job description

Service Corporation International is seeking a Family Service Counselor in Fayetteville, NC. The role focuses on serving client families by presenting pre-need and at-need arrangements, driving revenue through proactive service, and acting as the primary contact for families.

You will collaborate with funeral directors and location staff to deliver seamless, compassionate service while meeting licensing and education requirements and maintaining strong community relationships.