Inside Sales Engineer - Thermal Solutions & Applications

Chromalox; La Vergne (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Chromalox invites applications for an Associate Technical Sales Engineer in the Electric Heat Trace division in the United States. This Inside Sales role focuses on understanding customer applications, developing engineered solutions, and preparing technical proposals that address heat trace and control needs.

You will work to ensure customer satisfaction across pre- and post-order activities, collaborating with multiple departments to optimize applications and deliver cost-effective solutions.

Qualifications

• Customer service experience is preferred.
• A BS in Mechanical, Chemical, or Electrical Engineering is preferred; other degrees considered.
• Experience with Microsoft Office is a plus.
• Fluent in written and spoken English.

Responsibilities

• Provide premium solutions that are efficient and profitable for customers and the business; identify competitive solutions and review price options through proper channels.
• Maintain proficiency in business systems, product lines, and the underlying engineering principles.
• Tasked with driving sales growth and following up with customers on quotes.
• Complete accurate order entry while adhering to policy, price guidelines, and published lead times.
• Promptly follow up on assigned sales leads.
• Process requests for customer material returns.
• Provide world-class customer service, answering customer inquiries as efficiently and accurately as possible.
• Collaborate closely with all departments to optimize customer applications and efficiently resolve customer concerns.
• Escalate concerns related to business at risk.
• Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements; ensure product requirements are clearly defined at the time of order.

Skills

Customer service

Sales support

Communication

Education

Bachelor of Science in Mechanical Engineering

Bachelor of Science in Chemical Engineering

Bachelor of Science in Electrical Engineering

Tools

Microsoft Office

Job description

Chromalox invites applications for an Associate Technical Sales Engineer in the Electric Heat Trace division in the United States. This Inside Sales role focuses on understanding customer applications, developing engineered solutions, and preparing technical proposals that address heat trace and control needs.

You will work to ensure customer satisfaction across pre- and post-order activities, collaborating with multiple departments to optimize applications and deliver cost-effective solutions.