Associate Technical Sales Engineer

Spirax-Sarco Ltd.; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Chromalox, part of Spirax Group, is seeking an Inside Sales Engineer to act as the liaison between customers and the organization. You will develop engineered solutions for heat trace and control applications, preparing technical proposals and ensuring customer satisfaction before and after orders.

The role requires strong customer-facing skills, a BS in engineering, and proficiency in MS Office. Located in Pittsburgh, this role emphasizes collaboration with multiple departments and attention to

Qualifications

• Bachelor’s degree in Mechanical, Chemical, or Electrical Engineering preferred; other degrees considered.
• Customer-facing experience is preferred.
• Proficient in MS Office (Excel/Outlook/PowerPoint) is a plus.
• Fluent written and spoken English; other languages a plus.

Responsibilities

• Provide premium solutions that are efficient and profitable for customers and the business; review price options.
• Maintain proficiency in business systems, product lines, and underlying engineering principles.
• Drive sales growth and follow up with customers on quotes.
• Enter orders accurately while adhering to policy and lead times.
• Follow up on assigned sales leads promptly.
• Process requests for customer material returns.
• Provide world-class customer service and respond to inquiries efficiently.
• Collaborate with all departments to optimize customer applications and resolve concerns.
• Escalate business risks as needed.
• Verify contract information on POs and ensure product requirements are defined at order time.

Skills

Customer service

English proficiency

Communication skills

Presentation skills

Coaching/training

Education

Bachelor of Science in Mechanical, Chemical, or Electrical Engineering

Tools

Microsoft Office

Job description

Associate Technical Sales Engineer

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world’s most challenging industrial heating applications.

Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.

Join us as we continue to provide solutions to our customers and the world!

The Role:

As an Inside Sales Engineer, you will join our Electric Heat Trace Division and play a critical role within the business, acting as the liaison between the customer and the organization to resolve customer concerns.

Our Inside Sales Engineers develop engineered solutions for customers by understanding their applications while preparing and providing technical proposals.

You will help develop cost-effective solutions for our customers’ unique heat trace and control applications while ensuring their satisfaction with both pre and post order.

Your Responsibilities:

• Provide premium solutions that are efficient and profitable for customers and the business; identify competitive solutions and review price options through proper channels.
• Maintain proficiency in business systems, product lines, and the underlying engineering principles.
• Tasked with driving sales growth and following up with customers on quotes.
• Complete accurate order entry while adhering to policy, price guidelines, and published lead times.
• Promptly follow up on assigned sales leads.
• Process requests for customer material returns.
• Provide world-class customer service, answering customer inquiries as efficiently and accurately as possible.
• Collaborate closely with all departments to optimize customer applications and efficiently resolve customer concerns.
• Escalate concerns related to business at risk.
• Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements; ensure product requirements are clearly defined at the time of order.

Requirements:

• Customer service experience is preferred.
• A Bachelor of Science Degree in Mechanical, Chemical, or Electrical Engineering is preferred; other degrees are considered.
• Working experience with Microsoft Office programs is a plus.
• Fluent in the written and speaking English language, experience with other languages considered a plus.
• Excellent customer-facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts.
• Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences.

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.

Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.