Inside Sales Engineer – Industrial Automation & Sensors

AMETEK, Inc.; Newark (DE); On-site; USD 75,000 - 90,000; Full time

Job summary

AMETEK, Inc. is seeking an Inside Sales Engineer for the Americas region to manage direct customer contact, quotations, and account support, driving both short-term orders and long-term opportunities.

You will work with account managers and product teams, develop upgrade paths, manage the opportunity funnel in our CRM, and coordinate lab support, demos, and trials as needed. This role requires 3–5 years in customer service or sales in factory automation, strong business acumen, and willingness

Qualifications

• 3-5 years in Customer Service / Sales environment in factory automation or process sensors.
• Understanding of past cases / service calls for a site.
• Experience with ERP & CRM technologies is desirable.

Responsibilities

• Manage quoting process from enquiry to order acceptance through our global CRM system.
• Elaborate customer specific upgrade path in partnership with account manager for existing systems installed at customer sites.
• Work with product management, sales management, account manager to develop an effective upgrade program that brings value to customer while generating revenue.
• If needed, provide assistance for lab functions, configuration testing, shipment of trial equipment, support on-site demos / trials / meeting, etc.
• Track existing service contracts (usage, renewal, etc.). Promote new service contract, training, service visit, advanced remote service, create value added service options, etc.
• Source and generate new sales opportunities and orders through inbound lead consulting and outbound prospecting activities.
• Support the Regional Sales Teams in developing our relationships with End Customers.
• Provide quotations and application support for all BU product lines (SmartAdvisor, SmartView, SmartNET, …).
• Proactive pipeline management and chasing of opportunities.
• Provide technical and general office assistance to account managers as/when required, become the point of contact between account managers and factory for technical inquiries.
• Record any customer feedback – VOC and feedback to marketing and sales team.
• Provide valued and knowledgeable support to customer by promptly replying to their needs, providing guidance and ensuring a strong drive to results.
• Ensure end customers are supported by establishing a collaborative and “customer-first” relationship.

Skills

Communication

Sales/Customer Service mindset

Teamwork

Problem solving

Travel readiness

Education

Bachelor’s Degree in Engineering or Science

Tools

ERP systems

CRM software

Job description

AMETEK, Inc. is seeking an Inside Sales Engineer for the Americas region to manage direct customer contact, quotations, and account support, driving both short-term orders and long-term opportunities.

You will work with account managers and product teams, develop upgrade paths, manage the opportunity funnel in our CRM, and coordinate lab support, demos, and trials as needed. This role requires 3–5 years in customer service or sales in factory automation, strong business acumen, and willingness