Inside Sales & Dealer Support Specialist

Quality Archery Designs; Madison Heights (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance after 90 days

9 paid holidays

401(k) with company match

Employee product discounts

Access to ranges

Job summary

Quality Archery Designs (QAD) is seeking an Inside Sales/Customer Service Representative to support our dealer network, process orders, resolve product inquiries, and maintain strong client relationships.

Based in Madison Heights, VA, you’ll enter and process sales orders, provide responsive support by phone and email, and help grow dealer relationships while promoting QAD products. 2+ years in inside sales or customer service in sporting goods is a plus.

Qualifications

• Archery knowledge is a strong plus.
• Excellent communication and multitasking abilities are essential.
• Organizational skills and a professional demeanor are required.

Responsibilities

• Provide responsive customer support via phone and email.
• Enter and process sales orders in the order management system.
• Make outbound calls to maintain and grow dealer relationships.
• Promote and sell new and existing QAD products.
• Troubleshoot product inquiries and provide technical assistance.
• Represent QAD at annual industry trade shows.
• Prepare return authorizations and maintain daily activity records.
• Ensure accurate dealer representation on the company website.
• Collaborate with team members and other departments.
• Stay current on archery product knowledge and industry trends.

Skills

Archery knowledge

Excellent communication

Organizational skills

Multitasking skills

Interpersonal skills

Integrity and professionalism

Tools

Microsoft Office

Order entry systems

Job description

Quality Archery Designs (QAD) is seeking an Inside Sales/Customer Service Representative to support our dealer network, process orders, resolve product inquiries, and maintain strong client relationships.

Based in Madison Heights, VA, you’ll enter and process sales orders, provide responsive support by phone and email, and help grow dealer relationships while promoting QAD products. 2+ years in inside sales or customer service in sporting goods is a plus.