Inside SalesCustomer Service Representative

Quality Archery Designs; Madison Heights (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance after 90 days

9 paid holidays

Paid vacation and sick leave

401(k) with company match after 1 year

Employee product discounts

Access to indoor and outdoor archery**

Job summary

Quality Archery Designs (QAD) in Madison Heights, Virginia is seeking an Inside Sales/Customer Service Representative to support our dealer network, process orders, and resolve product inquiries with a focus on exceptional service.

You will maintain strong dealer relationships, promote QAD products, and ensure accurate order handling and records, while representing QAD at trade shows and staying up-to-date on product knowledge.

Qualifications

• Archery knowledge is a strong plus.
• Proficient with Microsoft Office and order entry systems.
• Excellent communication, organizational, and multitasking skills.
• Strong interpersonal skills with a positive, team-oriented attitude.
• High level of integrity and professionalism.

Responsibilities

• Provide responsive customer support via phone and email.
• Enter and process sales orders in the order management system.
• Make outbound calls to maintain and grow dealer relationships.
• Promote and sell new and existing QAD products.
• Troubleshoot product inquiries and provide technical assistance.
• Represent QAD at annual industry trade shows.
• Prepare return authorizations and maintain daily activity records.
• Ensure accurate dealer representation on the company website.
• Collaborate with team members and other departments.
• Stay current on archery product knowledge and industry trends.

Skills

Excellent communication

Organizational skills

Multitasking

Interpersonal skills

Integrity and professionalism

Tools

Microsoft Office

Order entry systems

Job description

Quality Archery Designs (QAD)

Madison Heights, Virginia

Help Build One of the Most Recognized Brands in the Hunting Industry

Quality Archery Designs (QAD) is an industry leader in premium archery equipment. For over 30 years we've built products trusted by bowhunters and archers around the world.

We're looking for a motivated and detail oriented Inside Sales/Customer Service Representative to join our team. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships, going beyond the responsibilities of your average sales position.

If have a passion for excellent service, a knack for communication, and strong organizational skills, we'd love to hear from you.

What You'll Do

As an Inside Sales/Customer Service Representative, you'll be providing customer support, processing orders, and building dealer relationships all while representing QAD as a company.

Responsibilities include:

• Provide responsive customer support via phone and email
• Enter and process sales orders in the order management system
• Make outbound calls to maintain and grow dealer relationships
• Promote and sell new and existing QAD products
• Troubleshoot product inquiries and provide technical assistance
• Represent QAD at annual industry trade shows
• Prepare return authorizations and maintain daily activity records
• Ensure accurate dealer representation on the company website
• Collaborate with team members and other departments
• Stay current on archery product knowledge and industry trends

What We're Looking For

The ideal candidate is very personable, outgoing, with a passion not just for archery and hunting but also for helping others.

Qualifications include:

• Archery knowledge is a strong plus
• Proficient with Microsoft Office and order entry systems
• Excellent communication, organizational, and multitasking skills
• Strong interpersonal skills with a positive, team-oriented attitude
• High level of integrity and professionalism

Preferred (but not required):

• 2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)

What Success Looks Like

The person in this role will help to maintain and improve customer relations with QAD, fostering and exemplifying QAD's core company values with both customers and larger dealers both in person and over the phone.

Why Join QAD?

• Competitive pay (based on experience)
• Medical insurance after 90 days
• 9 paid holidays, paid vacation, and sick leave
• 401(k) with company match after 1 year
• Employee product discounts and incentives
• Access to indoor and outdoor archery ranges after 90 days

Salary

$40,000-60,000 annually (based on experience)

Job Tags

Inside Sales; Customer Service; CSR; Archery; Accessories; Dealer Support; B2B Sales; Technical Support; Order Entry; Account Management