Inside Sales & Customer Success Specialist

Triangle Process Equipment, Inc.; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) matching

Paid time off and holidays

Parental leave

Job summary

Triangle Process Equipment, Inc. is seeking an Inside Sales Representative to provide day-to-day sales support and customer service for assigned accounts.

You will process orders, prepare quotations, and coordinate with internal teams to ensure a strong customer experience, while building relationships with suppliers. Ideal candidates have 2+ years in inside sales or sales support within industrial environments, strong communication skills, and ERP experience.

Qualifications

• Associate's degree or equivalent work experience preferred.
• Two or more years of experience in inside sales, customer service, order management, or sales support within an industrial distribution or technical products environment.
• Experience in industrial distribution, engineered products, fluid handling, or process equipment preferred.
• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Experience using ERP systems and Microsoft Office applications.
• Ability to work collaboratively in a fast-paced team environment.
• Technical aptitude with the ability to learn product applications and specifications.

Responsibilities

• Serve as the primary contact for day-to-day customer inquiries, order management, and account support for assigned customers.
• Partner with assigned Account Managers to provide responsive service and ensure customer needs are addressed in a timely manner.
• Prepare quotations for customers and generate quotations.
• Maintain regular communication with customers regarding quotations, order status, delivery schedules, and issue resolution.
• Escalate commercial opportunities and strategic account matters to the appropriate Account Manager.
• Build strong working relationships with customers through responsiveness, accuracy, and dependable execution.
• Process customer orders accurately and efficiently within the ERP system.
• Review customer purchase orders for accuracy, pricing, and completeness.
• Coordinate with Purchasing, Warehouse, and Operations to ensure timely order fulfillment.
• Monitor open orders and proactively communicate delivery commitments and changes to customers, Account Manager and management as needed.
• Purchase selected direct materials or drop-ship items, as needed, to support customer orders.
• Maintain accurate customer and order records within the ERP system.
• Develop a working knowledge of Accuflow's products, supplier offerings, and applications.
• Utilize product knowledge to assist customers with product selection and recommend alternatives when appropriate.
• Participate in product and systems training to enhance customer support capabilities.
• Contribute ideas to improve customer service, order management, and commercial processes.

Skills

Inside sales experience

Customer service

Order management

MS Office

Attention to detail

Team collaboration

Education

Associate's degree or equivalent

Tools

ERP systems

Job description

Triangle Process Equipment, Inc. is seeking an Inside Sales Representative to provide day-to-day sales support and customer service for assigned accounts.

You will process orders, prepare quotations, and coordinate with internal teams to ensure a strong customer experience, while building relationships with suppliers. Ideal candidates have 2+ years in inside sales or sales support within industrial environments, strong communication skills, and ERP experience.