Inside Sales & Customer Success Advocate

Rh Showroom; Cumberland (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

Rh Showroom is seeking a Customer Service Representative to process orders, assist customers, and grow sales. The role emphasizes strong communication, product knowledge, and proactive problem solving in a fast-paced environment.

Ideal candidates will have experience in customer service or inside sales, be proficient with Microsoft Office, and able to manage orders and reports with accuracy. This is an on-site position based in Cumberland, MD.

Qualifications

• Experience in customer service or inside sales
• Knowledge of products sold in the Profit Center preferred
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills
• Be able to learn and operate the computer related systems used to process orders
• Read, write, speak, and understand English
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals

Responsibilities

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager’s activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Inside sales

Communication

Active listening

Upselling

Tools

Microsoft Office

Job description

Rh Showroom is seeking a Customer Service Representative to process orders, assist customers, and grow sales. The role emphasizes strong communication, product knowledge, and proactive problem solving in a fast-paced environment.

Ideal candidates will have experience in customer service or inside sales, be proficient with Microsoft Office, and able to manage orders and reports with accuracy. This is an on-site position based in Cumberland, MD.