Inside Sales & Customer Solutions Specialist

Cansel Group of companies; Pleasanton (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Sales commission

Share purchase

Paid time off

Medical insurance

Dental insurance

Professional development

Book club

Company phone

Career growth

Job summary

California Surveying & Drafting Supply (CSDS) in Pleasanton, CA is hiring a Customer Service Representative to support both service and sales activities. You will be the main contact for customers, handling inquiries and guiding them to the right solutions.

Ideal candidates bring 1+ years in customer service or inside sales, with strong communication skills and CRM experience. This role offers growth, a base salary, and opportunities through cross-selling and service excellence.

Qualifications

• 1+ years of customer service, inside sales, or account management.
• Strong communication and relationship-building skills.
• Ability to identify customer needs and propose solutions.
• Experience using CRM systems is preferred.
• Bachelor’s degree or equivalent work experience preferred but not required.

Responsibilities

• Deliver an exceptional customer experience via phone, email, and in person.
• Build and maintain relationships with existing customers.
• Identify sales opportunities and promote CSDS products.
• Process orders, quotations, and transactions accurately.
• Maintain CRM records and support cross-functional teams.

Skills

Customer service

Inside sales

CRM

Communication

Relationship building

Microsoft Office

Sales support

Phone presence

Education

Bachelor’s degree or equivalent

Tools

Salesforce

HubSpot

Dynamics

Job description

California Surveying & Drafting Supply (CSDS) in Pleasanton, CA is hiring a Customer Service Representative to support both service and sales activities. You will be the main contact for customers, handling inquiries and guiding them to the right solutions.

Ideal candidates bring 1+ years in customer service or inside sales, with strong communication skills and CRM experience. This role offers growth, a base salary, and opportunities through cross-selling and service excellence.