Customer Service & Inside Sales Specialist

California Surveying & Drafting Supply; Pleasanton (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

California Surveying & Drafting Supply in Pleasanton, CA is seeking a Customer Service Representative / Inside Sales Associate to be the primary contact for customers and to support branch sales growth through outbound prospecting and account development.

The ideal candidate is customer-focused, sales-oriented, with strong communication skills, and able to identify customer needs and promote CSDS solutions across equipment, software, and services.

Qualifications

• 1+ years of customer service, inside sales, sales support, or account management experience.
• Strong communication and relationship-building skills.
• Proven ability to identify customer needs and recommend solutions.
• Excellent phone presence and customer engagement skills.

Responsibilities

• Deliver an exceptional customer experience across all interactions.
• Respond to inquiries by phone, email, e-commerce, and walk-in traffic.
• Identify opportunities to grow existing accounts through cross-selling and upselling.
• Maintain accurate customer and opportunity records in the CRM.

Skills

Customer service

Communication

Relationship-building

Needs assessment

Job description

California Surveying & Drafting Supply in Pleasanton, CA is seeking a Customer Service Representative / Inside Sales Associate to be the primary contact for customers and to support branch sales growth through outbound prospecting and account development.

The ideal candidate is customer-focused, sales-oriented, with strong communication skills, and able to identify customer needs and promote CSDS solutions across equipment, software, and services.