Inside Sales / Customer Service Representative (Anaheim, California USA)
CSDS Branding
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Benefits offered by this job
Job summary
CSDS Branding in Anaheim is seeking a Customer Service / Inside Sales representative to manage inbound inquiries, build relationships, and drive sales growth. You will be the primary contact for customers while supporting branch sales through outbound prospecting and lead qualification.
The role emphasizes customer-first service, achieving sales targets, and promoting CSDS offerings in a fast-paced environment with opportunities for career growth.
Qualifications
- 1+ years of customer service, inside sales, sales support, or account management experience.
- Strong communication and relationship-building skills.
- Proven ability to identify customer needs and recommend solutions.
- Excellent phone presence and customer engagement skills.
- Highly organized with strong follow-up and time management abilities.
- Self-motivated and capable of working independently.
- Comfortable working toward sales goals and performance metrics.
- CRM experience is an asset.
- Construction, surveying, utility, engineering, GIS, or technology industry experience is a plus.
- Bachelor's degree or equivalent work experience preferred but not required.
Responsibilities
- Deliver an exceptional customer experience across all interactions.
- Respond to inquiries via phone, email, e-commerce, and walk-in traffic.
- Build strong relationships with existing customers and become a trusted resource.
- Resolve customer concerns efficiently while maintaining high satisfaction.
- Identify opportunities to grow existing accounts through cross-selling and upselling.
- Support branch revenue goals by promoting new products and promotions.
- Conduct outbound sales calls to existing and prospective customers.
- Qualify inbound leads and coordinate opportunities with outside sales reps.
- Assist with onboarding new customers and expanding relationships.
- Maintain consistent contact with customers to identify upcoming projects.
Skills
Education
Tools
Job description
Job Category: Operations
Requisition Number: CUSTO002136
- Posted : August 10, 2026
- Full-Time
- On-site
Showing 1 location
California Surveying & Drafting Supply (CSDS) is a leading technology solutions provider serving architects, engineers, contractors, land surveyors, utility professionals, and GIS organizations throughout California. We deliver innovative solutions including GPS, laser, optical, scanning, mapping, 3D reality capture, underground utility locating, and large-format printing technologies that help our customers improve productivity, accuracy, and profitability.
As an authorized distribution partner for Trimble, Spectra Precision, Radiodetection, HP, and other industry-leading manufacturers, CSDS provides a complete portfolio of equipment sales, rentals, training, technical support, and professional services.
CSDS is seeking a highly motivated Customer Service Representative / Inside Sales Associate to join our Anaheim team.
This is an excellent opportunity for someone who enjoys building customer relationships, identifying sales opportunities, and helping customers find solutions to their business challenges. In this role, you will serve as the primary point of contact for customers while supporting branch sales growth through outbound prospecting, lead qualification, account development, and product promotion.
The ideal candidate is customer-focused, sales-oriented, and energized by working in a fast-paced environment where exceptional service leads to increased customer loyalty and revenue growth.
- Deliver an exceptional customer experience across all customer interactions.
- Respond to customer inquiries via phone, email, e-commerce, and walk-in traffic.
- Build strong relationships with existing customers and become a trusted resource for their equipment and technology needs.
- Resolve customer concerns efficiently while maintaining high levels of customer satisfaction.
- Identify opportunities to grow existing accounts through cross-selling and upselling products, services, rentals, training, and support programs.
- Support branch revenue goals by promoting new products, special programs, and manufacturer promotions.
- Conduct outbound sales calls to existing and prospective customers.
- Follow up on quotes, leads, open opportunities, and inactive accounts.
- Qualify inbound leads and coordinate opportunities with outside sales representatives.
- Assist with onboarding new customers and expanding customer relationships.
- Maintain consistent contact with customers to identify upcoming projects and equipment needs.
- Advise customers on equipment selection, applications, software solutions, and accessories.
- Recommend alternative products or solutions that better meet customer requirements.
- Stay informed on industry trends, technologies, and CSDS product offerings.
- Assist customers in understanding the business value of our solutions.
- Process sales orders, quotations, rental requests, and customer transactions.
- Maintain accurate customer and opportunity records within our CRM.
- Support branch operations through data entry, reporting, and administrative activities.
- Work collaboratively with sales, service, rental, and training teams to drive customer success.
You are a relationship builder who enjoys interacting with customers and helping them succeed. You are comfortable discussing technology, uncovering customer needs, and identifying sales opportunities.
- 1+ years of customer service, inside sales, sales support, or account management experience.
- Strong communication and relationship-building skills.
- Proven ability to identify customer needs and recommend solutions.
- Excellent phone presence and customer engagement skills.
- Highly organized with strong follow-up and time management abilities.
- Self-motivated and capable of working independently.
- Comfortable working toward sales goals and performance metrics.
- Experience using Microsoft Office applications.
- CRM experience (Salesforce, HubSpot, Dynamics, etc.) is an asset.
- Construction, surveying, utility, engineering, GIS, or technology industry experience is a plus.
- Bachelor's degree or equivalent work experience preferred but not required.
- Consistently delivers an outstanding customer experience.
- Generates new sales opportunities through proactive customer engagement.
- Increases revenue within existing accounts through cross-selling and upselling.
- Maintains high quote conversion and customer retention rates.
- Collaborates effectively with outside sales representatives to grow branch revenue.
- Contributes to achieving branch sales and profitability targets.
The right candidate will be offered:
- Competitive base salary starting at $25.00/hour
- Sales commission opportunity of up to $15,000 annually
- Opportunity to purchase shares in a successful private company
- Vacation, sick time, and holiday pay
- Company-paid medical and dental insurance (less $25 employee contribution)
- Ongoing professional development and manufacturer-certified training
- Book Club Program (we purchase books that support your professional growth)
- Company-provided phone, computer, and demonstration tools
- Career growth opportunities within sales, business development, and leadership
And much more!
This is more than a traditional customer service position. It is an opportunity to build a career in technology sales and customer success within one of California's leading geospatial, construction, and subsurface technology companies. If you enjoy helping customers, building relationships, and contributing directly to sales growth, we'd like to hear from you.
Cansel / CSDS is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
** We thank all applicants for their interest. Only those selected for an interview will be contacted. We are committed to employment equity and welcome applications from all qualified individuals. **
This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Important: If the government cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants or to reverify current employees and may not take adverse action against an employee because of a tentative nonconfirmation (TNC).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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