Inside Sales & Customer Service Specialist

Dayton-Phoenix Group; West Lafayette (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Dayton-Phoenix Group seeks a customer-focused professional to direct and coordinate customer service activities, ensuring customers have parts and information on time, every time. Responsibilities include inside sales contact, weekly forecasting for MRP, order review, and maintaining order files.

The role also involves supporting shipping for on-time deliveries, developing repair costs, issuing credits, and participating in project teams. Strong Excel skills and an associate degree are preferred.

Qualifications

• Associate degree or equivalent from two-year or technical school; or three years related experience and/or training.
• Internal Requirements: Proficient in Excel.

Responsibilities

• Inside sales contact. Communicates customers' needs to organization.
• Update Syteline weekly with forecasting for MRP.
• Review and acknowledge new customer orders and customer changes daily; advise customers of late shipments.
• Maintain customer order files.
• Support shipping department activities to assure on-time deliveries, accurate shipments, and paperwork.
• Develop repair costs and issue credits.
• Serve on appointed project teams.
• Schedule contract reviews, as necessary.
• Quote, send estimates, and update customer contracts with a start/end date.
• Assist the front office in answering phones and greeting visitors as required.
• Reports out the customer attainment weekly.
• Other duties may be assigned.

Skills

Excel proficiency

Education

Associate degree or equivalent

Job description

Dayton-Phoenix Group seeks a customer-focused professional to direct and coordinate customer service activities, ensuring customers have parts and information on time, every time. Responsibilities include inside sales contact, weekly forecasting for MRP, order review, and maintaining order files.

The role also involves supporting shipping for on-time deliveries, developing repair costs, issuing credits, and participating in project teams. Strong Excel skills and an associate degree are preferred.