Customer Support & Data Entry Specialist

Dayton-Phoenix Group, Inc; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dayton-Phoenix Group, Inc. is seeking an on-site data entry and customer support professional to back the Sales Team. You will read source documents, enter data, verify accuracy, and maintain customer records using automated systems to support ongoing sales efforts.

You will handle customer inquiries by phone or email, process orders, and help resolve issues while coordinating with internal departments. A high school diploma or GED is required, with preference for those with marketing education

Qualifications

• High school diploma or GED required.
• Associates or Bachelor’s degree with marketing background preferred.
• OR experience in customer service and/or inside sales preferred.

Responsibilities

• Provide direct support to the Sales Team and assist in developing existing and prospective customers.
• Read source documents and enter data into data fields for processing.
• Compile, sort and verify data accuracy before entry and compare with source documents.
• Maintain and organize customer records using automated systems.
• Confer with customers by phone or email to provide information, take orders, or resolve complaints.

Skills

Data entry accuracy

Customer service

Written and verbal communication

Multitasking

Microsoft Word/Excel

Syteline familiarity

Education

High school diploma or GED

Associates or Bachelor's degree with marketing background preferred

Experience in customer service / inside sales preferred

Tools

Syteline

Microsoft Word

Microsoft Excel

Job description

Dayton-Phoenix Group, Inc. is seeking an on-site data entry and customer support professional to back the Sales Team. You will read source documents, enter data, verify accuracy, and maintain customer records using automated systems to support ongoing sales efforts.

You will handle customer inquiries by phone or email, process orders, and help resolve issues while coordinating with internal departments. A high school diploma or GED is required, with preference for those with marketing education