Customer Service Representative

Dayton-Phoenix Group; West Lafayette (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Dayton-Phoenix Group seeks a customer-focused professional to direct and coordinate customer service activities, ensuring customers have parts and information on time, every time. Responsibilities include inside sales contact, weekly forecasting for MRP, order review, and maintaining order files.

The role also involves supporting shipping for on-time deliveries, developing repair costs, issuing credits, and participating in project teams. Strong Excel skills and an associate degree are preferred.

Qualifications

• Associate degree or equivalent from two-year or technical school; or three years related experience and/or training.
• Internal Requirements: Proficient in Excel.

Responsibilities

• Inside sales contact. Communicates customers' needs to organization.
• Update Syteline weekly with forecasting for MRP.
• Review and acknowledge new customer orders and customer changes daily; advise customers of late shipments.
• Maintain customer order files.
• Support shipping department activities to assure on-time deliveries, accurate shipments, and paperwork.
• Develop repair costs and issue credits.
• Serve on appointed project teams.
• Schedule contract reviews, as necessary.
• Quote, send estimates, and update customer contracts with a start/end date.
• Assist the front office in answering phones and greeting visitors as required.
• Reports out the customer attainment weekly.
• Other duties may be assigned.

Skills

Excel proficiency

Education

Associate degree or equivalent

Job description

SUMMARY

Directs and coordinates customer service activities to ensure that the customers have parts and

information on time, every time, by performing the following duties personally.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inside sales contact. Communicates customers' needs to organization.
• Update Syteline weekly with forecasting for MRP.
• Review and acknowledge new customer orders and customer changes daily. Advise customers of late shipments.
• Maintain customer order files.
• Support shipping department activities to assure on-time deliveries, accurate shipments, and paperwork
• Develop repair costs and issue credits.
• Serve on appointed project teams.
• Schedule contract reviews, as necessary.
• Quote, send estimates, and update customer contracts with a start/end date.
• Assist the front office in answering phones and greeting visitors as required.
• Reports out the customer attainment weekly.
• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associate degree (A.A.) or equivalent from two-year or technical school; or three years related

experience and/or training; or equivalent combination of education and experience.

Internal Requirements: Proficient in Excel.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions,

and procedure manuals. Ability to write routine reports and correspondence. Ability to speak

effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or

diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to repetitive motions.

The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Equal Employment Opportunity Statement

Dayton-Phoenix Group, Inc. (DPG) provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions; sexual orientation; and gender identity), national origin, age, disability, or genetics. In addition to federal law requirements, DPG complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.