Customer Support Specialist

Insight Global; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading staffing firm is seeking an Onsite Customer Support Specialist in New York. This role involves analyzing supplier and customer data, processing orders, and resolving delivery issues. Candidates should have 1–3 years of customer support experience and strong Microsoft Office skills, especially in Excel. Excellent communication skills are essential for building relationships with customers and addressing their needs efficiently. The successful applicant will work to ensure timely order shipments and address claims effectively.

Qualifications

• 1–3 years of experience in a Customer Support role.
• Strong Microsoft Office skills, especially Excel (VLOOKUPs, Pivot Tables).
• Excellent verbal and written communication skills.

Responsibilities

• Analyze supplier and customer data related to spare parts.
• Process and maintain orders through ERP and customer portals.
• Partner with teams to resolve orders and monitor open orders.

Skills

Customer Support experience

Microsoft Office skills

Communication skills

Ability to manage multiple priorities

Tools

Cardex (ERP)

Job description

Onsite Customer Support Specialist in Miami FL 33018

What We’re Looking For

• 1–3 years of experience in a Customer Support role
• Strong Microsoft Office skills, especially Excel (VLOOKUPs, Pivot Tables)
• Ability to manage multiple priorities in a fast‑moving environment
• Excellent verbal and written communication skills

Nice to Have

• Aerospace industry experience

Role Overview

You’ll be responsible for analyzing supplier and customer data related to spare parts, provisioning products, and associated services. This includes processing returns, resolving delivery issues, responding to customer inquiries, and supporting performance metric tracking. You’ll also build strong customer relationships and gain a deep understanding of customer business strategies.

Key Responsibilities

• Review and assess customer purchase orders
• Process and maintain orders through Cardex (ERP) and customer portals
• Partner with warehouse, sales, and quality teams to resolve orders
• Prioritize orders based on ship dates and readiness
• Research and resolve order issues using ERP systems
• Monitor open orders and drive timely resolutions
• Coordinate internal teams to ensure on‑time shipment of critical orders
• Expedite and manage urgent or high‑complexity orders
• Resolve customer claims with Accounting, QA, and other departments
• Support credit/rebill processes, RMAs, and root cause analysis
• Recommend and implement corrective actions
• Assist Accounts Receivable with cash collection
• Track part usage and demand across programs to maintain pipeline health
• Collaborate with customers, sales, and planners to ensure alignment