Inside Sales & Customer Service Representative

Ultimate Staffing; Hooksett (NH); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

Retirement plan

Professional development opportunities

Job summary

Ultimate Staffing in Bow, NH is seeking an experienced Inside Sales & Customer Service Representative to support customers, manage orders, and build strong client relationships. This onsite role offers a competitive salary and a collaborative team environment.

The position emphasizes handling inquiries, processing orders, and maintaining accurate records while identifying upsell opportunities and delivering superior service.

Qualifications

• 2+ years of inside sales, customer service, or account management experience.
• Strong communication and relationship-building skills.
• Experience with Microsoft Office and CRM systems.
• Excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer inquiries by phone and email.
• Process orders, quotes, and account updates.
• Build and maintain customer relationships.
• Identify upselling and cross-selling opportunities.
• Provide pricing, product, and order status information.
• Resolve customer concerns and ensure a positive experience.
• Maintain accurate customer and sales records.
• Collaborate with internal teams to support customer needs.

Skills

Inside sales experience

Customer service

CRM systems

Microsoft Office

Communication

Organizational skills

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

Our client, a growing company in the Bow, NH area is looking for an experienced Inside Sales & Customer Service Representative to support customers, manage orders, and build strong client relationships. This is an onsite position offering a competitive salary and the opportunity to be part of a collaborative team.

Responsibilities

• Respond to customer inquiries by phone and email
• Process orders, quotes, and account updates
• Build and maintain customer relationships
• Identify upselling and cross-selling opportunities
• Provide pricing, product, and order status information
• Resolve customer concerns and ensure a positive experience
• Maintain accurate customer and sales records
• Collaborate with internal teams to support customer needs

Qualifications

• 2+ years of inside sales, customer service, or account management experience
• Strong communication and relationship-building skills
• Experience with Microsoft Office and CRM systems
• Excellent organizational and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment

What Our Client is Offering

• $95,000 annual salary
• Full-time, permanent opportunity
• Health, dental, and vision benefits
• Paid time off and holidays
• Retirement plan
• Professional development opportunities

Desired Skills and Experience

• Respond to customer inquiries by phone and email
• Process orders, quotes, and account updates
• Build and maintain customer relationships
• Identify upselling and cross-selling opportunities
• Provide pricing, product, and order status information
• Resolve customer concerns and ensure a positive experience
• Maintain accurate customer and sales records
• Collaborate with internal teams to support customer needs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.