Inside Sales & Customer Service Pro (Quotes & Orders)

Addison Group; Houston (TX); Hybrid; USD 39,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group in Houston, TX is seeking an Inside Sales Coordinator/Customer Service Rep on a contract-to-hire basis. You will respond to inquiries, process orders, provide quotes, resolve issues, and ensure accurate order entry, with supporting tasks such as RMAs, credit applications, resale certificates, and W-9 forms.

You will coordinate with purchasing, production, shipping, warehouse, and sales teams to ensure on-time fulfillment, maintain customer records in the ERP system, and assist in

Qualifications

• Minimum 3 years of customer service experience in a related industry.
• High school diploma or equivalent.
• Experience with ERP systems and MS Office suite preferred.

Responsibilities

• Respond to customer inquiries and provide timely, professional support.
• Identify customer needs and recommend appropriate products or services.
• Prepare accurate quotes and process customer orders.
• Verify order details, pricing, and customer information for accuracy.
• Maintain customer records and update the ERP system.
• Coordinate with purchasing, production, shipping, warehouse, and sales teams to ensure order fulfillment and resolve backorders or shipment issues.
• Support team goals, train new employees, and perform other duties as assigned.

Skills

Customer service

Multitasking

Data entry

Microsoft Office

ERP systems

Attention to detail

Education

High school diploma

Tools

Oracle

MAS400

Office 365

Adobe

Job description

Addison Group in Houston, TX is seeking an Inside Sales Coordinator/Customer Service Rep on a contract-to-hire basis. You will respond to inquiries, process orders, provide quotes, resolve issues, and ensure accurate order entry, with supporting tasks such as RMAs, credit applications, resale certificates, and W-9 forms.

You will coordinate with purchasing, production, shipping, warehouse, and sales teams to ensure on-time fulfillment, maintain customer records in the ERP system, and assist in