Inside Sales Representative

Addison Group; Houston (TX); Hybrid; USD 39,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group in Houston, TX is seeking an Inside Sales Coordinator/Customer Service Rep on a contract-to-hire basis. You will respond to inquiries, process orders, provide quotes, resolve issues, and ensure accurate order entry, with supporting tasks such as RMAs, credit applications, resale certificates, and W-9 forms.

You will coordinate with purchasing, production, shipping, warehouse, and sales teams to ensure on-time fulfillment, maintain customer records in the ERP system, and assist in

Qualifications

• Minimum 3 years of customer service experience in a related industry.
• High school diploma or equivalent.
• Experience with ERP systems and MS Office suite preferred.

Responsibilities

• Respond to customer inquiries and provide timely, professional support.
• Identify customer needs and recommend appropriate products or services.
• Prepare accurate quotes and process customer orders.
• Verify order details, pricing, and customer information for accuracy.
• Maintain customer records and update the ERP system.
• Coordinate with purchasing, production, shipping, warehouse, and sales teams to ensure order fulfillment and resolve backorders or shipment issues.
• Support team goals, train new employees, and perform other duties as assigned.

Skills

Customer service

Multitasking

Data entry

Microsoft Office

ERP systems

Attention to detail

Education

High school diploma

Tools

Oracle

MAS400

Office 365

Adobe

Job description

Position: Inside Sales Coordinator/Customer Service Rep

Location: Houston, TX

Employment: Contract to Hire

Industry: Manufacturing

Hours: M-Thurs 7:00am-4:00pm (Fridays - remote)

Pay: $28.00 - $36.00 DOE

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Overview

Build and maintain strong customer relationships by responding to inquiries, processing orders, providing quotes, resolving issues, and ensuring accurate order entry. Support customers with documentation such as RMAs, credit applications, resale certificates, credit card authorizations, and W-9 forms.

Key Responsibilities

• Respond to customer inquiries and provide timely, professional support.
• Identify customer needs and recommend appropriate products or services.
• Prepare accurate quotes and process customer orders.
• Verify order details, pricing, and customer information for accuracy.
• Maintain customer records and update the ERP system.
• Coordinate with purchasing, production, shipping, warehouse, and sales teams to ensure order fulfillment and resolve backorders or shipment issues.
• Support team goals, train new employees, and perform other duties as assigned.

Skills & Qualifications

• Strong customer service, communication, and problem-solving skills.
• Ability to multitask, prioritize, and work accurately in a fast-paced environment.
• Detail-oriented with strong data entry and organizational skills.
• Proficient in Microsoft Office, Office 365, Adobe, and ERP systems (Oracle or MAS400 preferred).
• Self-motivated, dependable, and able to work independently or as part of a team.
• Basic math skills and a focus on continuous improvement.
• Experience in a paperless environment is a plus.

Education & Experience

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience in a related industry.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.