Inside Sales & Customer Care Specialist

Fortune Fish & Gourmet; St. Louis (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Fortune Fish & Gourmet is seeking an Inside Sales Representative to support our mission of providing outstanding service to customers and drivers. You will courteously receive incoming calls, enter orders, and collaborate with dispatch to satisfy customer needs.

You will develop product knowledge, maintain customer relationships, and ensure accurate data entry in our ERP system Sea soft. Strong English communication and proficiency with Microsoft Office are required; seafood knowledge is a plus.

Qualifications

• Experience in phone-based customer service.
• Strong English verbal communication skills.
• High school diploma or equivalent required.

Responsibilities

• Receive calls from customers and capture orders in the ERP system Sea soft.
• Learn and maintain product knowledge to service customers.
• Develop and maintain professional relations with customers.
• Advise customers on items not ordered or out of stock and offer alternatives meeting needs.
• Ensure accuracy of customer information and data entry in ERP.
• Collaborate with Drivers and Outside Sales to meet customer needs.
• Perform other duties as required.

Skills

Phone-based customer service

English verbal communication

Microsoft Office Suite

Education

High School diploma or equivalent

Tools

Sea soft ERP

Microsoft Office Suite

Job description

Fortune Fish & Gourmet is seeking an Inside Sales Representative to support our mission of providing outstanding service to customers and drivers. You will courteously receive incoming calls, enter orders, and collaborate with dispatch to satisfy customer needs.

You will develop product knowledge, maintain customer relationships, and ensure accurate data entry in our ERP system Sea soft. Strong English communication and proficiency with Microsoft Office are required; seafood knowledge is a plus.