Inside Sales Specialist - Food & Gourmet

Fortune Fish & Gourmet; Union (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Fortune Fish & Gourmet is seeking an Inside Sales Representative to support regional sales teams with customer account management, order processing, and daily coordination. You will be the main contact for customers, providing product details, pricing, availability, and delivery guidance with accuracy.

The role emphasizes strong communication, attention to detail, and a customer-focused approach, with experience in culinary or hospitality considered a plus.

Qualifications

• 2+ years of customer service, sales support, or account coordination experience.
• Strong written and verbal communication with high accuracy.
• Able to work across multiple systems in a fast-paced environment.

Responsibilities

• Support regional sales teams through customer account management, order processing, and daily sales activities.
• Act as a primary customer contact for order-related inquiries, issue resolution, and follow-up.
• Provide accurate product, pricing, availability, and delivery information to customers.
• Recommend products or alternatives based on customer needs, availability, and promotions.
• Enter, review, and manage customer orders accurately, including pricing, quantities, and delivery details.
• Maintain customer account information and assist with credits, corrections, and adjustments.
• Coordinate with internal teams, including Purchasing, Operations, and Logistics, to support timely and accurate order fulfillment.
• Assist with lead qualification, reporting, and regional sales initiatives.
• Use Excel and internal systems to support reporting, tracking, and account management.
• Organize and prioritize daily work to manage multiple requests and deadlines effectively.
• Collaborate with outside sales representatives and internal departments to resolve service issues.
• Support special projects and team initiatives.

Skills

Customer service

Sales support

Account coordination

Excel reporting

Education

High School Diploma or equivalent

College degree

Tools

CRM software

Excel

Order management systems

Job description

Fortune Fish & Gourmet is seeking an Inside Sales Representative to support regional sales teams with customer account management, order processing, and daily coordination. You will be the main contact for customers, providing product details, pricing, availability, and delivery guidance with accuracy.

The role emphasizes strong communication, attention to detail, and a customer-focused approach, with experience in culinary or hospitality considered a plus.