Inside Sales Representative

Fortune International, Llc; St. Louis (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Fortune Fish & Gourmet in St. Louis, MO seeks an Inside Sales Representative to provide outstanding service by handling incoming calls, entering orders in the ERP system, and coordinating with dispatch and drivers.

The role requires prior phone-based customer service, a high school diploma, strong English communication, and basic computer skills; seafood knowledge is a plus and training is provided.

Qualifications

• Experience in phone-based customer service
• High school diploma or equivalent
• Strong English communication skills
• Basic computer skills; ERP experience a plus

Responsibilities

• Receive calls from customers and understand requirements
• Enter orders accurately into the ERP system
• Coordinate with dispatch and drivers to meet customer needs
• Maintain product knowledge to service customers effectively
• Identify items not ordered or out of stock and offer alternatives
• Ensure correct data entry in the ERP system
• Support other Fortune employees to satisfy customer needs

Skills

Customer service

Phone-based work

Communication skills

Data entry

Education

High School Diploma

Tools

Sea soft ERP

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical St. Louis, MO, US

3 days ago Requisition ID: 2329

The Inside Sales Representative will support the company’s mission of providing outstanding service to our customers and drivers. This will be achieved by courteously receiving incoming calls from customers, entering orders, and working with other Fortune employees to satisfy customer needs. The Customer Service associate will communicate with both dispatch and drivers to ensure maximum customer service.

Duties & Responsibilities

• Provide excellent and courteous customer service by receiving calls and understanding customer requirements and needs. This will include correctly capturing customer requests in the company’s ERP system - Sea soft.
• Learn and maintain high levels of product knowledge to properly service customers.
• Develop and maintain professional relations with customer to grow relationships.
• Working as an advisor, inform customer of items not ordered or out of stock per regular ordering process. Offer appropriate alternatives that meet customer needs.
• Ensure accuracy of customer information and ensure data entry into company ERP is correct.
• Partner with Drivers and Outside Sales to ensure customer requirements are met in a timely fashion.
• Perform other duties as required.

Minimum Requirements

• Experience: Demonstrated phone-based customer service. Knowledge of seafood preferred, but not required. Full training is available
• Education: High School diploma or equivalent.
• Work Ethic: Demonstrated desire to work in an exciting fast-paced environment.
• Communications: Have highly developed English verbal communication skills.
• Technical: High proficiency in using personal computer and Microsoft Office Suite, including high internet fluency. ERP experience a plus.
• Any combination of the above criteria will also be considered.

Fortune Fish & Gourmet is an equal opportunity employer.