Inside Sales Representative

Fortune-International,-LLC; Creve Coeur (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Fortune Fish & Gourmet is seeking an Inside Sales Representative in St. Louis, MO to provide courteous customer service by handling incoming calls, entering orders, and coordinating with dispatch and drivers to meet customer needs.

The role emphasizes strong English communication, proficiency with Microsoft Office, and ERP data entry. Prior seafood knowledge is a plus, and the company offers training and a fast-paced environment.

Qualifications

• Demonstrated phone-based customer service.
• Experience preferred in seafood.
• High School diploma or equivalent.
• Strong English verbal communication skills.
• Proficiency with PC use and Microsoft Office; ERP experience a plus.
• Any combination of criteria will be considered.

Responsibilities

• Receive calls and understand customer requirements; capture requests in ERP.
• Learn product knowledge to service customers.
• Develop and maintain professional customer relationships.
• Advise on items not ordered or out of stock; propose alternatives when needed.
• Ensure accuracy of customer information and ERP data entry.
• Coordinate with drivers and outside sales to meet customer requirements.
• Perform other duties as required.

Skills

Phone-based customer service

English communication

Microsoft Office

ERP data entry

Education

High School diploma or equivalent

Tools

SeaSoft ERP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical St. Louis, MO, US

4 days ago Requisition ID: 2329

The Inside Sales Representative will support the company’s mission of providing outstanding service to our customers and drivers. This will be achieved by courteously receiving incoming calls from customers, entering orders, and working with other Fortune employees to satisfy customer needs. The Customer Service associate will communicate with both dispatch and drivers to ensure maximum customer service.

Duties & Responsibilities

• Provide excellent and courteous customer service by receiving calls and understanding customer requirements and needs. This will include correctly capturing customer requests in the company’s ERP system - Sea soft.
• Learn and maintain high levels of product knowledge to properly service customers.
• Develop and maintain professional relations with customer to grow relationships.
• Working as an advisor, inform customer of items not ordered or out of stock per regular ordering process. Offer appropriate alternatives that meet customer needs.
• Ensure accuracy of customer information and ensure data entry into company ERP is correct.
• Partner with Drivers and Outside Sales to ensure customer requirements are met in a timely fashion.
• Perform other duties as required.

Minimum Requirements:

• Experience:Demonstrated phone-based customer service. Knowledge of seafood preferred, but not required. Full training is available
• Education: High School diploma or equivalent.
• Work Ethic: Demonstrated desire to work in an exciting fast-paced environment.
• Communications: Have highly developed English verbal communication skills.
• Technical: High proficiency in using personal computer and Microsoft Office Suite, including high internet fluency. ERP experience a plus.
• Any combination of the above criteria will also be considered.

Fortune Fish & Gourmet is an equal opportunity employer.