Inside Sales & Customer Care Specialist

Paycom; Rolling Meadows, Northern (IL, KY); Hybrid; USD 3,306,000 - 3,582,000; Full time

Job summary

Paycom is seeking a proactive Inside Sales Customer Service professional in Rolling Meadows, IL. You will coordinate procurement and logistics to support the company’s sales operations, handling customer inquiries, processing orders, and communicating with factories and internal teams.

The role emphasizes proactive problem solving, ensuring timely order fulfillment and accurate information flow across Sales, Engineering, Accounting, and manufacturing locations.

Qualifications

• 3 to 5 years’ Customer Service or related experience.
• Excellent interpersonal and written communication skills.
• Able to multitask and prioritize effectively.
• Proficient with Microsoft Office and basic data entry.
• Strong organizational and problem-solving abilities.

Responsibilities

• Procure goods from overseas affiliates to support sales needs.
• Monitor, control, and expedite deliveries to ensure on-time receipt.
• Assist with procurement forecasting, budgeting, and material planning.
• Maintain accurate records of inventory and order status.
• Respond to customer inquiries and resolve order issues promptly.
• Track and expedite customer orders to ensure customer satisfaction.

Skills

Customer Service

Order Processing

Communication

Time Management

Procurement

Supply Chain

Microsoft Office

ERP Systems

Tools

UCC CGMAP system

Job description

Paycom is seeking a proactive Inside Sales Customer Service professional in Rolling Meadows, IL. You will coordinate procurement and logistics to support the company’s sales operations, handling customer inquiries, processing orders, and communicating with factories and internal teams.

The role emphasizes proactive problem solving, ensuring timely order fulfillment and accurate information flow across Sales, Engineering, Accounting, and manufacturing locations.