Customer Care Specialist — Billing, Scheduling & Support

Paycom - ATS; Illinois; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Paycom - ATS in Sullivan, IL is seeking a Customer Care Specialist to handle inquiries related to sales and billing, answer incoming calls and schedule on-site technician visits. You’ll maintain a positive, friendly demeanor and act as a liaison for service changes, disconnects and questions.

The role requires dependable, customer-focused individuals with at least 1 year of experience. The position is full-time with overtime opportunities and a comprehensive benefits package including health and

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Willing to learn about the products and services offered.

Responsibilities

• Answer customer phone calls and process payments.
• Provide pricing, availability and function information across services.
• Schedule on-site technician visits with field staff.
• Communicate professionally by phone, email or in person and handle service questions.

Skills

Dependable

Willing to Learn

Excellent Communication

Customer Service

Education

High School Diploma or GED

Job description

Paycom - ATS in Sullivan, IL is seeking a Customer Care Specialist to handle inquiries related to sales and billing, answer incoming calls and schedule on-site technician visits. You’ll maintain a positive, friendly demeanor and act as a liaison for service changes, disconnects and questions.

The role requires dependable, customer-focused individuals with at least 1 year of experience. The position is full-time with overtime opportunities and a comprehensive benefits package including health and