Customer Service Specialist

Cezanne OnDemand; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Lincotek Surface Solutions in the United States seeks a Customer Service Associate and Logistics Support to manage orders from receipt to invoicing. You will coordinate with Production, Quality, Engineering and Logistics to ensure accurate SAP processing and on-time delivery while maintaining clear customer communication.

The role requires attention to detail, strong communication, and ability to work in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred.
• Associate degree preferred.
• Ability to work under pressure with strong prioritization.
• Excellent written and verbal communication skills.
• Strong customer service and organizational abilities.
• Proficient in Microsoft Office; SAP experience a plus.

Responsibilities

• Lead contract review and resolve PO discrepancies with internal teams and customers.
• Create, process, and manage SAP sales orders with backlog accuracy.
• Enter and maintain customer commit dates in SAP and portals; communicate delivery updates.
• Monitor priorities, forecasts, and delivery commitments; coordinate with teams.
• Coordinate with Shipping/Receiving to ensure timely processing and shipment.
• Communicate shipping priorities and special delivery requirements to teams.
• Assist with Goods Receipts (GRs) in SAP for orders.
• Assist with PGI and Billing Documents (invoicing) in SAP.
• Support customer-owned insert management with Logistics Supervisor.
• Provide customers with order status updates via email, portals, and meetings.
• Understand PO requirements; collaborate with internal teams to fulfill orders.
• Back up Logistics Supervisor for invoicing and shipment coordination.
• Maintain organized records per company requirements.
• Perform other duties as assigned.

Skills

Prioritization

Communication skills

Customer service

Organizational skills

Fast learner

MS Office

Education

High School Diploma or GED

Associate degree

Tools

SAP

Job description

Company Description

For over 50 years, Hitemco has been partnering with leading edge technology companies to help make critical surfaces successful. We specialize in high performance surface coatings and understand the thin line between a critical part and the environment that it operates in. Whether it’s in aerospace, energy, minerals, or transport, we work with our customers to deliver outstanding materials knowledge, fast production turn times, reliable forecasts, and great customer service.

++Lincotek Group is++ a world leader in the coatings industry and is active, through its different operating business units, in the European, Asian and American continents, with four main divisions: Aerospace, Industrial Gas Turbine, Biomedical, and Equipment.

Position

Position Summary

The Customer Service Associate and Logistics Support is responsible for managing customer orders from receipt through invoicing, ensuring accurate sales order processing, timely customer communication, and coordination with internal departments to support on-time delivery. This role works closely with Production, Quality, Engineering, and Logistics to meet customer requirements, maintain accurate order information, and support daily operations, including serving as a backup to the Logistics Supervisor when needed. The ideal candidate is highly organized, thrives in a fast-paced manufacturing environment, demonstrates strong attention to detail, communicates effectively, and has a willingness to learn new processes and continuously expand their knowledge of customer service, SAP, and logistics operations.

Essential Functions

1. 1.Lead the contract review process to ensure customer purchase orders are accurate and coordinate resolution of discrepancies with internal departments and customers as needed.
2. 2.Create, process, and manage customer sales orders in SAP while maintaining accurate backlog information.
3. 3.Enter and maintain customer commit dates in SAP and customer portals, ensuring timely communication of delivery updates.
4. 4.Monitor customer priorities, forecasts, and delivery commitments, coordinating with internal teams to meet customer expectations.
5. 5.Coordinate with Shipping and Receiving on incoming and outgoing orders to ensure timely processing and shipment.
6. 6.Communicate customer shipping priorities, expedited requests, and special delivery requirements to internal teams.
7. 7.Assist with Goods Receipts (GRs) in SAP to support incoming customer orders.
8. 8.Assist with Post Goods Issue (PGI) and Billing Documents (invoicing) in SAP in a timely manner.
9. 9.Support customer-owned insert management by confirming insert availability with Logistics Supervisor and coordinating with customers to obtain additional inserts when needed to support production schedules.
10. 10.Provide customers with order status updates through email, customer portals, and meetings as required.
11. 11.Develop an understanding of customer purchase order requirements and collaborate with internal teams to ensure orders are fulfilled according to customer-specific shipping and delivery requirements.
12. 12.Serve as the backup to the Logistics Supervisor by supporting invoicing, shipment coordination, and directing shipping priorities during supervisor absences.
13. 13.Maintain organized records and documentation in accordance with company requirements.
14. 14.Perform other duties as assigned.

Supervisory Responsibility

none

Requirements

Education

High School Diploma or GED Preferred

Associate degree preferred

Skills

1. 1.Abililty to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations
2. 2.Must have excellent communication, written, and interpersonal skills
3. 3.Excellent customer service and organizational skills
4. 4.Fast learner and willingness to learn new things
5. 5.Efficient in using Microsoft Office (Excel, Word, Outlook)
6. 6.Intermediate SAP experience preferred

Lincotek Surface Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other information

Work Environment

This job operates in both an office environment and a manufacturing environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets and fax machines. The individual will be required to adhere to safety policies and procedures on the manufacturing floor.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.

The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 lbs and occasionally lift and or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday 8am to 5pm, with additional hours based on business needs.

Travel

Occasional overseas and domestic travel may be required to support the rapid growth of the company.