Inside Sales – Crofton, MD

Patuxent Companies; Crofton (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Patuxent Materials, Inc. is seeking a full-time Inside Sales & Customer Service Representative to join our team.

Duties for this position include providing an excellent customer service experience, working with Dispatch to manage order information and communications, researching, and troubleshooting order issues, maintaining project and bid lists, processing incoming information and generating reports and project information.

Qualifications

• 1 year of general work experience in customer service or inside sales preferred.
• Bachelor’s degree in a related field is preferred.
• Receive and reply to customer inquiries related to pricing, product types and project information.
• Quote COD customers and requests.
• Generate orders and communicate delivery instructions through dispatch.
• Post delivery customer follow up through phone or email.
• Research and pursue project leads for outside sales.
• Interact with Sales team to relay information such as job location, contacts, material types and quantities.
• Review customer concerns with Sales and Dispatch.
• Qualify customers for projects listed through online Bid listings.
• Send and receive credit applications.
• Maintaining material information and specifications.
• Occasional office visits to customers.

Responsibilities

• Receive and reply to customer inquiries related to product pricing, product types and overall project information.
• Quote COD customers and requests.
• Generate orders and communicate delivery instructions through our dispatch office.
• Post delivery customer follow up through phone calls or emails.
• Call assigned customers to inquire on potential needs.
• Research and pursue project leads and potential contacts for outside sale team.
• Generate project information and customer leads. Interact closely with Sales team by relaying information such as job location, contacts, material types and quantities.
• Review customer concerns with Sales and Dispatch.
• Qualify customers for projects listed through online Bid listings.
• Send and receive credit applications.
• Maintaining material information and specifications.
• Occasional office visits to customers.

Skills

Estimating experience

Computer applications

Math background

Effective communicator

Multi-tasking

Independent worker

Team player

Education

Bachelor's degree in a related field

Job description

Job Summary

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Patuxent Materials, Inc. is seeking a full-time Inside Sales & Customer Service Representative to join our team. Duties for this position include providing an excellent customer service experience, working with Dispatch to manage order information and communications, researching, and troubleshooting order issues, maintaining project and bid lists, processing incoming information and generating reports and project information.

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Inside Sales - Crofton, MD

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Minimum Qualifications

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One (1) year of general work experience preferably in customer service, inside sales, or related field. Bachelor’s degree in a related field is preferred.

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Essential Functions

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• Receive and reply to customer inquiries related to product pricing, product types and overall project information.
\
• Quote COD customers and requests.
\
• Generate orders and communicate delivery instructions through our dispatch office.
\
• Post delivery customer follow up through phone calls or emails.
\
• Call assigned customers to inquire on potential needs.
\
• Research and pursue project leads and potential contacts for outside sale team.
\
• Generate project information and customer leads. Interact closely with Sales team by relaying information such as job location, contacts, material types and quantities.
\
• Review customer concerns with Sales and Dispatch.
\
• Qualify customers for projects listed through online Bid listings.
\
• Send and receive credit applications.
\
• Maintaining material information and specifications.
\
• Occasional office visits to customers.
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Knowledge, Skills, And Abilities

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• Estimating experience is preferred.
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• Knowledge of and ability to use computer applications and systems.
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• Math background or desire to learn.
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• Effective communicator and organizer.
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• Ability to Multi-Task.
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• Highly motivated, energetic, and a results-oriented attitude.
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• Ability to work independently as well as part of a team.
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Patuxent Companies is an equal opportunity employer with over 35 years of business success and offers competitive salaries and comprehensive benefits. We seek to create a welcoming and diverse environment and look forward to working with you!