Inside Sales - Decatur, IL

RBS BRANDING; Decatur (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading building materials company is seeking an Inside Sales Representative in Decatur, Illinois. This role requires strong customer service skills and involves assisting customers with their product needs in a fast-paced environment. Candidates should have a high school diploma or GED, along with 2-3 years of experience in a customer-facing role. Proficiency in computer skills is essential, and knowledge of the construction industry is preferred but training will be provided. Opportunity to work with a professional team and grow in a supportive atmosphere.

Qualifications

• Minimum 2-3 years in a customer facing role.
• Proficient in using computers for data entry and inquiries.
• Knowledge of construction industry preferred but not essential.

Responsibilities

• Assist customers by qualifying their product needs.
• Handle customer inquiries and manage orders.
• Accurately complete paperwork and enter sales data.

Skills

Customer service

Proficient computer skills

Communication

Spanish speaking

Education

High School diploma or GED

Job description

Overview

Exterior Building Materials Knowledge Preferred. Inside sales experience and the ability to multi-task are required. This is a customer service focused position that involves a lot of data entry.

Position Summary:

Cultivate “Raving Fan” customer experiences with a best in class image under general supervision reporting to the Branch Manager. The Inside Sales representative will work in a fast paced, high volume environment and is responsible for assisting customers through qualifying their product and/or service needs while ensuring fulfillment.

Responsibilities

• Answers customer inquiries via phone and walk in business, concerning price, qualifying product needs and partnering with vendors for support.
• Communicates with outside sales representatives on customer orders, requirements, problems or concerns and changes.
• Initiates product transfers to other branches or direct to customers.
• Generate, place and confirm purchase orders with suppliers.
• Operates cash register. Enters sales data into the computer and researches information for customers using the computer system.
• Accurately completes all required paperwork (e.g., coding, costing, pricing, daily cash summary, bank deposits, etc.) on a timely basis.
• Documents sales, quotes or other business requested information.
• Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
• Maintains current price documentation and product literature as it becomes available.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Keeps product knowledge current to evolving manufacturing supply.
• Participate in the physical inventory of the warehouse materials.

Additional Duties

• Participate in proactive team efforts in assigned company branch and affiliate branches to achieve departmental and company goals.
• Perform other duties as assigned.
• Ability to read blue prints a plus.
• Provide leadership to others through example and sharing of knowledge and skills.
• Facilitate quality assurance system through “We need Your Ideas!”

Qualifications

• High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Proficient personal computer skills including; keyboarding, 10 Key, Email, record keeping, routine database activity, word processing, spreadsheet, graphics etc.
• Must have a minimum of 2-3 years in a customer facing role
• *Construction industry knowledge is a plus but willing to train
• *Spanish speaking is a nice to have.
• Travel overnight up to 10%.

Skills

Behaviors

:

Motivations

:

Education

Experience

Required

2 years:

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.