Inside Sales/Order Processor

ISAT Total Support; La Mirada (CA); On-site; USD 27,552 - 48,216; Full time

Job summary

A leading construction solutions company is seeking an Inside Sales/Order Processor. In this role, you will support and process incoming sales, manage customer relationships, and ensure timely order fulfillment. Candidates with 2+ years of relevant experience, proficiency in customer service, and strong communication skills are preferred. This position offers a dynamic work environment with a focus on teamwork and innovation.

Qualifications

• Minimum 2 years in customer service or inside sales, preferably in construction supply.
• Proficient with MAS/SAGE software; experience with ERP/CRM systems is a plus.
• Strong communication and organizational skills.

Responsibilities

• Manage and process incoming orders with accuracy and efficiency.
• Coordinate with production and logistics teams to meet deadlines.
• Provide exceptional customer service by fostering professional relationships.

Skills

Customer service experience

Communication skills

Organizational skills

Attention to detail

Proficiency with Microsoft Word and Excel

Ability to work independently

Education

2 years in customer service or inside sales

Tools

MAS/SAGE software

ERP/CRM systems

Job description

Overview

IMMEDIATE OPENING – INSIDE SALES/Order Processor

Join us and play a vital role in shaping the future of construction technology and solutions!

Our employees are thriving both inside and outside of the office. We are growing faster than ever, and it’s not because of what we do but how we do it. It’s simple: our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team. We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction.

Compensation

Base pay range: $20.00/hr - $35.00/hr

About the role

In this frontline role as an Inside Sales Support/Order Processor, you will play a key part in supporting and processing incoming sales from both our external sales team and direct customer inquiries. You will help ensure that attachment systems are structurally sound, cost-effective, and labor-saving for installers. This is an exciting opportunity to be at the forefront of a unique industry while supporting high-visibility projects across sectors such as Hospitals, Biotech, Microelectronics, Military/Government, and large-scale Commercial Construction.

You will be responsible for daily inside sales activities, including order intake and processing from sales representatives and customers, supporting internal branches and contractor offices/job sites, and ensuring that our labor-saving attachment solutions are delivered accurately and on time.

Essential duties and responsibilities

• Manage and process incoming orders from both sales representatives and customers with accuracy, professionalism, and efficiency.
• Field and direct all incoming Tomarco calls, ensuring timely distribution and follow-up.
• Enter items and pricing into the system for accurate sales orders.
• Prioritize customer orders and coordinate with production teams to meet deadlines.
• Support production teams with scheduling, coordination, and documentation as needed.
• Provide exceptional customer service by fostering respectful and professional relationships.
• Coordinate with transportation providers to schedule inbound and outbound shipments.
• Operate and maintain warehouse equipment safely (e.g., forklifts, trucks, related machinery).
• Maintain accurate records by completing all required paperwork promptly and legibly.
• Ensure the warehouse remains clean, organized, and compliant with safety standards.
• Generate invoices, shipping labels, and documentation for sales orders and staff shipments.
• Assist sales staff with preparing quotes, proposals, letterheads, and marketing materials.
• Track open orders and follow up to ensure timely billing and fulfillment.
• Review and verify incoming purchase orders for accuracy and completeness.
• Enter order details into the system (ERP, CRM, or LMS) promptly and accurately.
• Coordinate with inventory and warehouse teams to ensure product availability and timely fulfillment.
• Communicate order status, delays, or issues to customers and internal stakeholders, including sales personnel.
• Monitor order progress and follow up on back orders or special requests.
• Resolve discrepancies related to pricing, quantities, or shipping.
• Maintain accurate records of all transactions and customer interactions.
• Collaborate with sales, logistics, and finance teams to streamline the order-to-cash process.
• Ensure compliance with company policies and customer-specific requirements.

Qualifications

• Experience: Minimum 2 years in customer service or inside sales (construction supply experience strongly preferred).
• Software Skills: Proficiency with MAS/SAGE software required; ERP/CRM systems experience a plus.
• Industry Knowledge: Previous inside sales or customer service in construction or industrial sales preferred.
• Technical Skills: Proficient with Microsoft Word and Excel; strong computer literacy.
• Professional Skills: Strong communication (verbal & written), organizational skills, and attention to detail.
• Work Style: Ability to work independently while following processes; thrives in a fast-paced environment.
• Personal Attributes: Professional, punctual, team-oriented, and approachable with a strong work ethic.
• Preferred: Familiarity with the construction industry; bilingual in English/Spanish is a plus.

Other qualifications

The successful candidate must also pass a background check.

Location

La Mirada, CA