Inside Sales - Charlotte, NC

RBS BRANDING; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

RBS BRANDING in Charlotte, NC seeks an Inside Sales representative to assist customers, qualify product and service needs, and ensure fulfillment. This high-volume, data-entry role requires multi-tasking and strong customer service in a fast-paced environment.

Responsibilities include handling inquiries, coordinating orders with vendors, processing payments, and maintaining accurate records. Spanish fluency is essential; construction knowledge is a plus. Travel up to 10% may be involved.

Qualifications

• 2–3 years in a customer-facing role
• Proficient PC skills including keyboarding, 10-key, email and database use
• Spanish speaking is a MUST

Responsibilities

• Answer customer inquiries by phone and in person about price and product needs.
• Coordinate with outside sales and transfers between branches or to customers.
• Generate and confirm purchase orders with suppliers and process payments.
• Enter sales data, maintain price docs, and support inventory and safety policies.

Skills

Inside sales

Customer service

Data entry

Spanish language

Education

High School diploma

Job description

Exterior Building Materials Knowledge AND/OR Inside Counter Sales Experience Strongly Preferred.

Inside sales experience and the ability to multi-task are required.

This is a customer service focused position that involves a lot of data entry.

Position Summary:

Cultivate “Raving Fan” customer experiences with a best in class image under general supervision reporting to the Branch Manager. The Inside Sales representative will work in a fast paced, high volume environment and is responsible for assisting customers through qualifying their product and/or service needs while ensuring fulfillment.

Essential Functions:

• Answers customer inquiries via phone and walk in business, concerning price, qualifying product needs and partnering with vendors for support.
• Communicates with outside sales representatives on customer orders, requirements, problems or concerns and changes.
• Initiates product transfers to other branches or direct to customers.
• Generate, place and confirm purchase orders with suppliers.
• Operates cash register. Enters sales data into the computer and researches information for customers using the computer system.
• Accurately completes all required paperwork (e.g., coding, costing, pricing, daily cash summary, bank deposits, etc.) on a timely basis.
• Documents sales, quotes or other business requested information.
• Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
• Maintains current price documentation and product literature as it becomes available.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Keeps product knowledge current to evolving manufacturing supply.
• Participate in the physical inventory of the warehouse materials.

Additional Duties:

• Participate in proactive team efforts in assigned company branch and affiliate branches to achieve departmental and company goals.
• Perform other duties as assigned.
• Provide leadership to others through example and sharing of knowledge and skills.
• Facilitate quality assurance system through “We need Your Ideas!”

Qualifications:

• High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Proficient personal computer skills including; keyboarding, 10 Key, Email, record keeping, routine database activity, word processing, spreadsheet, graphics etc.
• Must have a minimum of 2-3 years in a customer facing role
• *Construction industry knowledge is a plus but willing to train
• *Spanish speaking is a MUST.
• Travel overnight up to 10%.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.