Inside Sales & Service Representative

Rh Showroom; Fuquay-Varina (NC); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Rh Showroom in Fuquay-Varina, NC is seeking an Inside Sales & Service Representative to help customers with orders, answer questions, and close sales.

You will work with the Profit Center Manager to meet revenue targets, process orders and bids by phone, and support both counter and field sales while building trusted relationships with customers and vendors.

Qualifications

• 1 year of customer service or inside sales experience.
• 2 years' experience in fire protection preferred.
• Proficient in Microsoft Office for emails, planning, and reports.

Responsabilités

• Meet or exceed sales targets set by your Manager.
• Process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and returns timely.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.

Connaissances

Customer service

Inside sales

Upselling

Outils

Microsoft Office

Description du poste

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as an Inside Sales & Service Representative.

About the Role:

You will:

• Meet or exceed the sales targets established by your Manager.

• Work with the Profit Center Manager to establish revenue and margin targets.

• Accurately process Sales Orders and Bids generated through telephone sales transactions.

• Assist customers who pick up their order at our Profit Center.

• Find innovative ways to grow sales with existing customers and become their trusted advisor.

• Generate sales leads that develop into new customers.

• Identify opportunities for value-added services and articulate our solutions.

• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.

• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 year of experience in customer service or inside sales; contractor sales preferred.

• Two years experience in fire protection preferred

• Knowledge of products sold in the Profit Center preferred.

• Stock listing experience a plus.

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

• Demonstrateoutstanding customer service, telephone/verbal communication, and generous listening skills.

• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

• Build influential relationships and trust with customers and vendors through open and interactive communication.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.

• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to learn to operate warehouse material-handling equipment.

• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.