Inside Sales & Counter Specialist — Builders' Voice

Midway Supply Co., Inc.; Ashland City (TN); Hybrid; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Midway Supply Co., Inc. in Ashland City, TN is seeking an Inside Sales professional to take orders, write quotes, and support the outside sales team and walk-in customers.

You will learn product knowledge, manage stock checks, schedule deliveries, and ensure accurate orders from 7:00 AM to 5:00 PM, Monday through Friday. A friendly voice and helpful hands are essential to keeping our customers satisfied.

Qualifikationen

• Assist customers by taking orders and quoting prices.
• Coordinate with yard and drivers for deliveries.
• Support outside sales reps with quotes and stock checks.
• Provide friendly, reliable service at a lumber yard.
• Demonstrate teamwork and strong communication.

Aufgaben

• Take incoming calls and walk-in customers, process orders, and prepare quotes.
• Route orders to yard and dispatch for timely delivery.
• Support outside sales by writing up quotes and confirming stock.
• Maintain knowledge of product catalog to assist customers effectively.
• Foster long-term customer relationships through responsive service.

Kenntnisse

Customer service

Quoting

Order processing

CRM familiarity

Phone & counter sales

Tools

CRM software

POS systems

Jobbeschreibung

Inside Sales / Counter.
A friendly voice and a steady hand.

Take the orders. Write the quotes. Help the outside sales team and the walk-in customers get what they need. Inside sales is the voice builders hear when they call Midway, and after fifty years, those voices are part of why they keep calling. The yard opens at 7 AM and closes at 5 PM. A real desk and real people, with respect both ways.

Inside sales is the friendly voice on the phone and the steady hand at the counter. When the yard opens at 7 AM, the calls and walk-ins start coming in: builders ordering off the truck, contractors confirming a delivery for tomorrow, homeowners asking what they need for a weekend project. You take the order, write the quote, and get it routed to the yard and dispatch.

A big part of the job is supporting the outside sales reps. They are out on job sites and at builder breakfasts, so they lean on inside sales to write the quote they pitched, double-check stock, schedule the delivery, and get the order finalized. When that handoff is smooth, the outside rep looks great and the customer is happy. That is the team you are part of.

Card 01

Take Orders. Support the Team.

Inside sales is the friendly voice on the phone and the steady hand at the counter. When the yard opens at 7 AM, the calls and walk-ins start coming in: builders ordering off the truck, contractors confirming a delivery for tomorrow, homeowners asking what they need for a weekend project. You take the order, write the quote, and get it routed to the yard and dispatch.

A big part of the job is supporting the outside sales reps. They are out on job sites and at builder breakfasts, so they lean on inside sales to write the quote they pitched, double-check stock, schedule the delivery, and get the order finalized. When that handoff is smooth, the outside rep looks great and the customer is happy. That is the team you are part of.

Product Knowledge, Built In.

You will learn lumber grades, fasteners, framing, sheathing, windows, doors, decking, trim, roofing, and the rest of the catalog, not from a manual, but because you handle it every day on the phone and at the counter. Veteran inside sales reps here can spec a whole-house package off a sketch and a phone call.

We train the right person. If you walk in with retail-counter experience, lumber yard time, or hands-on construction background, you accelerate fast. If you walk in with curiosity and the patience to learn, we will teach you the products. What we cannot teach is how to be friendly to a customer who is having a hard day. That has to come with you.

Card 02

Product Knowledge, Built In.

You will learn lumber grades, fasteners, framing, sheathing, windows, doors, decking, trim, roofing, and the rest of the catalog, not from a manual, but because you handle it every day on the phone and at the counter. Veteran inside sales reps here can spec a whole-house package off a sketch and a phone call.

We train the right person. If you walk in with retail-counter experience, lumber yard time, or hands-on construction background, you accelerate fast. If you walk in with curiosity and the patience to learn, we will teach you the products. What we cannot teach is how to be friendly to a customer who is having a hard day. That has to come with you.

A Real Voice on the Other End.

When a contractor calls Midway, inside sales is the voice they hear. After fifty years, builders know our crew by name, and the inside reps are at the center of those relationships. You are not a call-center script; you are a real person with a real desk in Ashland City, and the customers know it. That is why they keep calling.

We keep it competitive and we're honest about it. Pay, time off, and benefits get walked through when we sit down together, matched to your experience and what you bring.

Schedule

Standard yard hours: Monday–Friday 7:00 AM–5:00 PM, Saturday 7:30 AM–12:00 PM. Closed Sundays. We open at 7, not before. The counter and phones get going then. Real flexibility on time-off requests when given a heads-up.

Key Duties

Answer incoming calls and help walk-up counter customers: builders, contractors, remodelers, farms, homeowners. Take orders, write quotes, and route them to the yard for picking and staging. Support the outside sales team: write up the quotes they pitched in the field, confirm stock, schedule deliveries, and follow up on their accounts when they are out of the office. Coordinate with dispatch and drivers on delivery timing. Look up product specs, treatment grades, span tables, and manufacturer details when a builder asks. Help work through substitutions, lead-time questions, and the small issues that come up day to day. Build the kind of customer relationships that turn one-time orders into long-term accounts.

Experience We're Looking For

Building supply, lumber yard, hardware retail counter, or hands-on construction experience: any of these is a strong plus and will accelerate your ramp. What matters most is being the kind of person who picks up the phone with a smile in your voice and genuinely wants to help. We train the right person on our products, our systems, and our way of doing business.

Requirements

18 or older. Comfortable with technology: point-of-sale, quote-management, and CRM systems. Good written and verbal communication; you will be writing quotes that contractors rely on. Attention to detail. Drug test and background check.

"When a builder calls Midway, the voice on the phone is the whole company to them. Take the call and the order, take care of the customer, and back up the outside reps when they need it. That is how this place has worked for fifty years."

Apply for This Role

Tell us about you.

Submissions go directly to the hiring manager. We always accept applications, even when the position is not actively open. Strong applicants get a call when a role opens up.

Name * Email * Phone * OK to text? * Yes No Years of customer-facing or counter experience * Building supply, lumber, or construction experience? * Tell us a little about yourself and what you're looking for *

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We Look Forward to Meeting You

Stop by, call, or send your resume. We read every one.

Midway Supply Company
119 Cumberland St · Ashland City, TN 37015
[phone]

Want to see where you’d work? Drop by any weekday morning.
119 Cumberland St, Ashland City, ask for anybody.