Inside Sales Coordinator — Group Bookings & Meetings (Hybrid/Remote)

Drury Hotels Company, LLC; St. Louis (MO); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Hotel discounts

Career growth

Job summary

Drury Hotels is seeking a positive, detail‑oriented Inside Sales professional to handle group inquiries and coordinate guest rooms and meeting spaces. You will respond to leads, build relationships with clients, and collaborate with hotel teams to ensure smooth planning and execution of events.

This role emphasizes strong sales skills, exceptional customer service, and the ability to manage multiple tasks in a fast-paced hospitality environment.

Qualifications

• Experience in hotel industry with sales and/or meeting planning required.
• Exceptional attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite is advantageous.
• Outstanding customer service skills, both verbal and written.
• Flexibility and adaptability to thrive in a constantly evolving role.

Responsibilities

• Has a +1 Service Attitude and provides courteous, friendly service to inquiries and guest issues within response times.
• Coordinate group bookings, proposals, contracts, and resumes with clients and hotel teams.
• Communicate with clients and internal teams to service group business and billing.
• Assist with meeting plans including room blocks, F&B, AV, and property tours.
• Understand Drury programs and policies including rewards and PMS/Sales System.
• Collaborate with regional managers, GMs, and departments to maximize revenue and occupancy.
• Monitor client experience via phone and email and report opportunities to management.
• Contribute to a positive work environment and comply with safety and security policies.

Skills

Inside sales

Group sales

Meeting planning

Customer service

MS Office

Tools

Microsoft Office

Job description

Drury Hotels is seeking a positive, detail‑oriented Inside Sales professional to handle group inquiries and coordinate guest rooms and meeting spaces. You will respond to leads, build relationships with clients, and collaborate with hotel teams to ensure smooth planning and execution of events.

This role emphasizes strong sales skills, exceptional customer service, and the ability to manage multiple tasks in a fast-paced hospitality environment.