Group Sales Systems & Analytics Specialist

Drury Hotels; Maplewood (MO); Hybrid; USD 44,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

Cross-training

Development plans

Management training

Quarterly bonuses

Job summary

Drury Hotels in St. Louis, MO seeks a detail-oriented Group Sales System Specialist to administer and optimize the group sales platform. You will configure access, improve workflows, and build dashboards to support revenue growth.

The role emphasizes training and user support, with a focus on data-driven decision making and continuous improvement. Hybrid schedule offered with competitive hourly pay.

Qualifications

• Associate or bachelor’s degree in hospitality, business, information systems, or related field.
• 2+ years of experience in system administration, data management, operations support, or related functions.
• Hospitality, sales systems, CRM, or event management system experience preferred.

Responsibilities

• Serve as the go-to administrator for the group sales system, ensuring the platform is running smoothly, user access is maintained, and tools and templates are optimized for success.
• Design, enhance, and maintain workflows, automations, and system processes that simplify work, increase efficiency, and support revenue growth opportunities.
• Create and deliver reports, dashboards, and key performance insights that help leaders make informed business decisions.
• Analyze system activity, reporting trends, and user feedback to identify opportunities for improvement and recommend solutions that drive results.
• Support and empower users through onboarding, training, coaching, and ongoing system guidance to encourage confidence and adoption.
• Investigate system and process challenges, identify root causes, and partner with stakeholders to implement effective solutions.
• Stay current on technology advancements, system enhancements, and industry best practices, bringing forward new ideas that improve efficiency and the user experience.

Skills

Data analysis

Excel (advanced)

Project management

Workflow automation

Training & coaching

Education

Associate or Bachelor’s degree in hospitality or related field

Tools

CRM systems

Event management system

Job description

Drury Hotels in St. Louis, MO seeks a detail-oriented Group Sales System Specialist to administer and optimize the group sales platform. You will configure access, improve workflows, and build dashboards to support revenue growth.

The role emphasizes training and user support, with a focus on data-driven decision making and continuous improvement. Hybrid schedule offered with competitive hourly pay.