Group Sales Systems & Analytics Specialist

Drury Hotels Company, LLC; St. Louis, Northern (MO, KY); Hybrid; USD 44,000 - 54,000; Full time

Job summary

Drury Hotels Company, LLC in St. Louis, MO is seeking a Group Sales System Specialist to administer and improve the group sales system. You will configure user access, design workflows, and optimize templates to support revenue growth.

The role requires an associate or bachelor’s degree and 2+ years in system administration, data management, or operations support, with preferred experience in hospitality or CRM. This position offers a hybrid work schedule and opportunities for advancement.

Qualifications

• Associate or bachelor’s degree in hospitality, business, information systems, or related field.
• 2+ years of experience in system administration, data management, operations support, or related functions.
• Hospitality, sales systems, CRM, or event management system experience preferred.
• Experience with analytics, training, process improvement, and project management a plus.

Responsibilities

• Serve as the go-to administrator for the group sales system, ensuring the platform is running smoothly, user access is maintained, and tools and templates are optimized for success.
• Design, enhance, and maintain workflows, automations, and system processes that simplify work, increase efficiency, and support revenue growth opportunities.
• Create and deliver reports, dashboards, and key performance insights that help leaders make informed business decisions.
• Analyze system activity, reporting trends, and user feedback to identify opportunities for improvement and recommend solutions that drive results.
• Support and empower users through onboarding, training, coaching, and ongoing system guidance to encourage confidence and adoption.
• Investigate system and process challenges, identify root causes, and partner with stakeholders to implement effective solutions.
• Stay current on technology advancements, system enhancements, and industry best practices, bringing forward new ideas that improve efficiency and the user experience.

Skills

Analytical thinking

Detail oriented

Strong communication

Advanced Excel

Microsoft Office

Project management

Education

Associate or bachelor’s degree in hospitality, business, information systems, or related field

Job description

Drury Hotels Company, LLC in St. Louis, MO is seeking a Group Sales System Specialist to administer and improve the group sales system. You will configure user access, design workflows, and optimize templates to support revenue growth.

The role requires an associate or bachelor’s degree and 2+ years in system administration, data management, or operations support, with preferred experience in hospitality or CRM. This position offers a hybrid work schedule and opportunities for advancement.