Inside Sales Coordinator

UFP Industries; White Bear Lake (MN); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with company

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program

Educational reimbursement

Wellness programs

Other supplemental benefits

Job summary

UFP Industries is hiring an Inside Sales Coordinator I in Minnesota. The role focuses on developing new prospects and maintaining frequent customer contact by phone to grow sales. It supports customers and account managers, troubleshooting issues and following pre-established guidelines to perform duties.

The position offers hourly pay with potential bonuses and requires a high school diploma with 0–2 years in customer service. Proficiency in Microsoft Office is expected.

Qualifications

• Minimum high school graduate with 0–2 years in customer service.
• Proficient in Microsoft Excel, Word and Outlook.
• Good communication and customer service skills.
• Familiar with using common office equipment.

Responsibilities

• Maintains frequent communication with customers and supports account managers.
• Solicits sales orders from existing customers by phone.
• Develops new customers via pull-through marketing and phone outreach.
• Qualifies leads and directs them to proper channels.
• Prepare reports and correspondence as required.
• Attend shows and product trainings when needed.
• Assist product managers to enhance sales programs.

Skills

Customer service

Communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High school diploma

Tools

Office equipment

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties And Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone
• Develops new customers via "pull" through marketing Phone-Internet
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Hourly Pay Range:

$25-.00-$29.00 per hour dependent on experience*

• pay range may be adjusted depending on cost of living

Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits Currently Offered To Our Employees

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

hourly $25-$28

The Company is an Equal Opportunity Employer.