Inside Sales Coordinator

Asiamerica Group; Montvale (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the nutritional supplements industry is seeking an Inside Sales Coordinator to manage daily sales activities, process orders, and provide exceptional customer service. This full-time role is based in Montvale, NJ, and involves collaborating with the sales team to achieve targets and ensure customer satisfaction.

Qualifications

• Experience in Inside Sales and Order Processing.
• Strong Customer Service and Customer Satisfaction skills.

Responsibilities

• Manage daily sales activities and process customer orders.
• Build and maintain strong relationships with existing customers.
• Achieve sales targets through effective strategies.

Skills

Customer Service

Sales Coordination

Organizational Skills

Time Management

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Job description

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Asiamerica has served the nutritional supplements, food, beverage, cosmetic, pet food and personal care industries since 1993. As a global ingredients distributor, we are dedicated to providing our customers with the highest quality ingredients that support optimal health and wellness. Our office is located in Montvale, NJ.

Job Title: Inside Sales Coordinator

Location: Montvale, NJ

Role Description:

This is a full-time on-site role for an Inside Sales Coordinator located in Montvale, NJ. The Inside Sales Coordinator will be responsible for managing daily sales activities, processing customer orders, and providing exceptional customer service. This role involves handling customer inquiries, ensuring customer satisfaction, and maintaining accurate records of transactions. The Inside Sales Coordinator will also collaborate with the sales team to achieve sales targets and contribute to the overall growth of the company.

Key Responsibilities

Business Development and Sales:

• Build and maintain strong relationships with existing customers.
• Identify new business opportunities and establish strong relationships with potential customers.
• Understand industry trends, competitor strategies, and customer needs.
• Understand Company product range, capabilities, and industry regulations to address customer inquiries.
• Achieve sales targets through effective sales strategies and positioning. Understand client needs and provide tailored solutions.
• Assist with the preparation of compelling marketing campaigns, sales presentations, and proposals. Proactively reach out to potential customers through emails or calls.
• Attend industry trade shows (Supply Side East and Supply Side West) and events to represent the Company and generate leads.
• Coordinate, process, and track all stages of the sales cycle, from procurement to customer order fulfillment and post-delivery invoicing.
• Communicate with vendors and customers to address inquiries, confirm pricing, and provide necessary information (product specification and other technical documents).
• Coordinate with relevant stakeholders to ensure timely order dispatch/delivery.

Operational Support:

• Assist with internal file management (hardcopy and digital) and help implement workflow systems and tools.
• Coordinate paperwork and documentation to satisfy customer requests and comply with regulations.
• Maintain accurate customer records and manage data entry into accounting and workflow management systems.
• Monitor inventory levels to ensure optimal stock levels. Perform quarterly internal audits to maintain accuracy and efficiency.
• Monitor and analyze sales data, identifying areas for improvement and strategies to maximize sales performance.

General Office Support:

• Facilitate day-to-day processes within the office.
• Perform other tasks and duties as requested.

Qualifications

• Experience in Inside Sales and Order Processing
• Strong Customer Service and Customer Satisfaction skills
• Proficiency in maintaining accurate records and handling customer inquiries
• Ability to work collaboratively with the sales team
• Highly organized with excellent time management skills
• Previous experience in a sales coordination role is a plus
• Bachelor's degree in Business, Marketing, or related field is preferred

Seniority level

• Entry level

Employment type

• Full-time

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