Inside Sales/CSR

RIM Recruitment Professionals; Rutherford (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Life insurance

Paid time off

#RIMUS

Job summary

RIM Recruitment Professionals is seeking a Customer Service - Inside Sales Representative to support the growing Inside Sales team. The role focuses on strengthening customer relationships, managing orders, and contributing to inside sales efforts.

The ideal candidate is relationship-oriented, proactive, and comfortable picking up the phone, with prior experience in a food & beverage or related industry and the ability to step in and contribute quickly.

Qualifications

• 3–5 years of experience in customer service and/or inside sales within a similar industry.
• Proven ability to manage multiple customer accounts and priorities.
• Strong communication skills with a natural relationship-building approach.

Responsibilities

• Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of service.
• Process customer orders accurately and efficiently from entry through delivery.
• Build and maintain long-term client relationships through consistent communication and follow-up.
• Support inside sales efforts by identifying opportunities, generating leads, and contributing to account growth.
• Coordinate closely with warehouse and operations teams to stage orders, manage inventory needs, and ensure timely deliveries.
• Align customer accounts based on individual strengths and expertise within the team.
• Maintain accurate records in internal systems and support general administrative sales functions.

Skills

Customer service

Inside sales

Lead generation

Account management

Communication

Relationship building

Tools

CRM

Order management systems

Job description

Hours: 7: 30 AM -4: 30 PM

Position Overview

Client is adding a Customer Service -Inside Sales Representative to its growing Inside Sales team. This is a newly created role designed to support continued growth by strengthening customer relationships, managing orders, and contributing to inside sales efforts. The ideal candidate is relationship-oriented, proactive, and comfortable picking up the phone, with prior experience in a food & beverage or related industry and the ability to step in and contribute quickly.

Key Responsibilities

Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of service Process customer orders accurately and efficiently from entry through delivery Build and maintain long-term client relationships through consistent communication and follow-up Support inside sales efforts by identifying opportunities, generating leads, and contributing to account growth Coordinate closely with warehouse and operations teams to stage orders, manage inventory needs, and ensure timely deliveries Align customer accounts based on individual strengths and expertise within the team Maintain accurate records in internal systems and support general administrative sales functions

Required Experience & Qualifications

3-5 years of experience in customer service and/or inside sales within a similar industry Proven ability to manage multiple customer accounts and priorities Strong communication skills with a natural relationship-building approach Comfortable working in a fast-paced, onsite environment Detail-oriented with strong organizational skills Self-starter who can be "plug and play"with minimal ramp-up time

Top Five Technical Skills

Order processing and account management Inside sales support and lead generation Customer relationship management Cross-functional coordination with warehouse/logistics teams CRM and order management systems

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• #RIMUS