Inside Sales Center Agent

Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Culture

Paid time off & holidays

Health insurance

Growth opportunities

Paid training

Weekly pay

Job summary

Renewal by Andersen seeks an Inside Sales Center Agent to identify, engage, and create opportunities with homeowners across our markets. You will drive conversions of inquiries into appointments for our sales consultants.

The role offers a base plus performance bonus, paid weekly, full-time schedules, and requires at least 1 year in sales or customer service. High school diploma required and reliable transportation needed.

Qualifications

• High School Diploma or Equivalent.
• At least 1 year of Sales & Marketing experience.
• At least 1 year of Customer Service & professional phone etiquette experience.
• Prior experience in Home Improvement or appointment setting is a plus.
• Must have reliable transportation.
• Must be comfortable using dual computer screens.
• Typing speed of at least 30 words per minute.

Responsibilities

• Professionally respond to inbound calls, emails, and live chats from homeowners.
• Record detailed notes for each homeowner interaction.
• Qualify incoming leads and generate interest in products and services.
• Schedule in-home appointments with sales consultants and coordinate with the team.
• Provide excellent customer service and resolve issues with urgency.

Education

High School Diploma or Equivalent

Job description

At Renewal by Andersen, we deliver a signature service experience unlike any other in the home improvement industry. As a premium window and door replacement company, we recognize that our Inside Sales Center Agents are more than representatives; they set the tone, spark meaningful conversations, and create memorable first impressions for every homeowner we serve.

What We Offer

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
• Paid Training –comprehensive training with a supportive team committed to your success
• Income (On Average): $40,000yr - $60,000yr (Base + Performance Bonus) (Paid Weekly!)
• Schedule: 8AM - 4:30PM -OR- 11AM - 7:30PM | Full-Time (At Least 1 Weekend Shift Per Week)

As an Inside Sales Center Agent, you will identify, engage, and create opportunities with prospective homeowners across our multiple markets. Your goal will be to maximize the conversion rate of all incoming calls, leads, and inquiries into scheduled appointments for our team of elite sales consultants.

Responsibilities

• Professionally respond to inbound calls, emails, and live chats regarding homeowner inquiries
• Record detailed notes for each homeowner interaction proficiently and accurately
• Qualify incoming leads while generating interest in our products and services
• Schedule in-home sales consultant appointments and collaborate with the team as needed
• Provide excellent customer service and resolve issues with urgency and professionalism

Requirements

• High School Diploma or Equivalent
• At least 1yr of Sales & Marketing Experience
• At least 1yr of Customer Service & Professional Phone Etiquette Experience
• Prior Experience within the Home Improvement or Appointment Setting Industry is a Plus
• Must have reliable transportation
• Must be comfortable utilizing dual computer screens
• Must be proficient with computers and able to type at least thirty words per minute

Must be willing to undergo a criminal background check

This Company Participates in E-Verify

Our Company Culture is one that strives \"to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment.”

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.