Inside Sales & Care Coordinator

Right at Home Decatur; Decatur (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid training

Job summary

Right at Home Decatur is seeking an Inside Sales Representative to guide families through care decisions. You will be the first point of contact, assessing needs and recommending solutions, while building trust with families in sensitive situations.

The role emphasizes phone-based sales, rapid responsiveness, and the ability to convert inquiries into clients. Training and benefits accompany this essential community-focused position.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of business or sales experience.
• Proven success in phone-based sales and customer conversion.
• Experience in home care or healthcare is preferred.
• Strong communication, empathy, and problem-solving skills.
• Ability to work independently and exercise sound judgment.
• Willingness to participate in occasional on-call rotation.

Responsibilities

• Answer inbound calls promptly with professionalism and empathy.
• Understand client needs and recommend appropriate care solutions.
• Build trust and relationships with families during sensitive situations.
• Share helpful community resources and support options.
• Schedule in-home consultations and coordinate care start dates.
• Convert inquiries into clients through consultative, phone-based sales.

Skills

Phone-based sales

Customer conversion

Communication skills

Empathy

Problem-solving

Independent work

On-call availability

Education

High school diploma or equivalent

Job description

Right at Home Decatur is seeking an Inside Sales Representative to guide families through care decisions. You will be the first point of contact, assessing needs and recommending solutions, while building trust with families in sensitive situations.

The role emphasizes phone-based sales, rapid responsiveness, and the ability to convert inquiries into clients. Training and benefits accompany this essential community-focused position.