Client Intake Coordinator

Right at Home Decatur; Decatur (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid training

Job summary

Right at Home Decatur is seeking an Inside Sales Representative to guide families through care decisions. You will be the first point of contact, assessing needs and recommending solutions, while building trust with families in sensitive situations.

The role emphasizes phone-based sales, rapid responsiveness, and the ability to convert inquiries into clients. Training and benefits accompany this essential community-focused position.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of business or sales experience.
• Proven success in phone-based sales and customer conversion.
• Experience in home care or healthcare is preferred.
• Strong communication, empathy, and problem-solving skills.
• Ability to work independently and exercise sound judgment.
• Willingness to participate in occasional on-call rotation.

Responsibilities

• Answer inbound calls promptly with professionalism and empathy.
• Understand client needs and recommend appropriate care solutions.
• Build trust and relationships with families during sensitive situations.
• Share helpful community resources and support options.
• Schedule in-home consultations and coordinate care start dates.
• Convert inquiries into clients through consultative, phone-based sales.

Skills

Phone-based sales

Customer conversion

Communication skills

Empathy

Problem-solving

Independent work

On-call availability

Education

High school diploma or equivalent

Job description

Are you driven by meaningful work and motivated to make a real difference in people’s lives? Do you thrive in a fast-paced, customer-focused environment where your ability to connect, solve problems, and close matters? If so, we’d love to meet you.

About Us

Right at Home is a locally owned home care company with a strong, people-first culture. We’re passionate about helping families find the right care solutions for their loved ones and we’re looking for a talented Inside Sales Representative to join our team.

Why Join Us?

• Competitive salary
• Paid healthcare benefits
• Ongoing training and professional development
• Supportive, mission-driven team culture
• Opportunity to make a meaningful impact in your community

What You’ll Do

As the first point of contact for families, you’ll play a critical role in guiding them through one of life’s most important decisions, care for a loved one.

• Answer inbound calls promptly with professionalism and empathy
• Understand client needs and recommend appropriate care solutions
• Build trust and relationships with families during sensitive situations
• Share helpful community resources and support options
• Schedule in-home consultations and coordinate care start dates
• Convert inquiries into clients through consultative, phone-based sales

What We’re Looking For

• High school diploma or equivalent (required)
• Minimum 2 years of business or sales experience
• Proven success in phone-based sales and customer conversion
• Experience in home care or healthcare (preferred)
• Strong communication, empathy, and problem-solving skills
• Ability to work independently and exercise sound judgment
• Willingness to participate in occasional on-call rotation

Benefits:

• Health insurance
• Paid time off
• Paid training