Inside Sales Pro: Home Care Onboarding & Insurance

All American Home Care LLC; Baltimore (MD); Hybrid; USD 52,000 - 74,000; Full time

Job summary

A leading home care provider in Maryland seeks an Inside Sales Representative to be the first point of contact for families needing support at home. Your role includes guiding families through the intake process, verifying insurance, and managing a high volume of calls with compassion and urgency. The ideal candidate has 2+ years in inside sales or healthcare, strong communication skills, and CRM experience. Join us to help families access essential care quickly and smoothly.

Qualifications

• 2+ years of experience in inside sales, intake, healthcare, or insurance.
• Experience with Medicaid, Medicare, or MCOs is preferred.
• Ability to manage multiple active cases.

Responsibilities

• Conduct intake calls to understand client needs and caregiver preferences.
• Verify insurance coverage and explain services clearly.
• Document activity accurately in Zoho CRM.

Skills

Strong phone presence

Communication skills

Attention to detail

Emotional intelligence

Team collaboration

Bilingual English/Spanish

Tools

Zoho CRM

Job description

A leading home care provider in Maryland seeks an Inside Sales Representative to be the first point of contact for families needing support at home. Your role includes guiding families through the intake process, verifying insurance, and managing a high volume of calls with compassion and urgency. The ideal candidate has 2+ years in inside sales or healthcare, strong communication skills, and CRM experience. Join us to help families access essential care quickly and smoothly.