Inside Sales Representative

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission on sales

Supportive team environment

Growth opportunities

Job summary

Kaizen Lab Inc. is looking for an Inside Sales Representative to be the first point of contact for families seeking home care support in Baltimore, Maryland. You will guide families, verify coverage, and help move cases toward a Start of Care with urgency and compassion.

The ideal candidate has 2+ years of inside sales experience, strong communication skills, and CRM experience (Zoho a plus). A bilingual English/Spanish skill set is strongly preferred. Join us and make a significant difference in families' lives.

Qualifications

• 2+ years of experience in inside sales, intake, healthcare, or insurance.
• Comfort in a fast-paced environment.
• Ability to manage multiple active cases.

Responsibilities

• Conduct intake calls to understand client needs.
• Verify insurance coverage accurately.
• Document activity accurately in Zoho CRM.
• Manage inbound and outbound calls.

Skills

Inside sales experience

Strong phone presence

Communication skills

CRM experience (Zoho)

Bilingual English/Spanish

Tools

Zoho CRM

Job description

Be the First Voice. Move Families to Care.

At All American Home Care, the Inside Sales Representative is the first point of contact for families seeking support at home. This role is about more than answering calls. You guide families through the process, verify coverage, and help move each case toward Start of Care with urgency and compassion. If you are organized, confident on the phone, and take pride in follow-through you’ll thrive here.

This role includes a competitive base salary plus commission.

What You’ll Do

• Conduct intake calls to understand client needs and caregiver preferences
• Verify insurance coverage (Medicaid, Medicare, MCOs, commercial plans)
• Clearly explain our services and next steps
• Keep leads organized and moving forward
• Follow up consistently to help families complete onboarding
• Document activity accurately in Zoho CRM
• Coordinate with internal teams to ensure smooth case activation
• Manage a high volume of inbound and outbound calls
• You’ll play a key role in helping families access care quickly and smoothly.

What Winning Looks Like

• Leads move forward consistently
• Families feel informed and supported
• Insurance verification is accurate and timely
• Start of Care timelines are efficient
• CRM notes are clear and organized
• You take ownership of your pipeline

What You Bring

• 2+ years of experience in inside sales, intake, healthcare, or insurance
• Strong phone presence and communication skills
• Experience with Medicaid, Medicare, or MCOs (preferred)
• CRM experience (Zoho a plus)
• Ability to manage multiple active cases
• Comfort in a fast-paced environment
• Bilingual English/Spanish (strongly preferred)

What This Role Requires

• Attention to detail
• Consistent follow-up
• Emotional intelligence
• Accountability
• Team collaboration

Why Join All American Home Care

• We move quickly.
• We support families during important moments.
• We value ownership, communication, and follow-through.
• We are growing, and strong team members grow with us.

If you’re ready to take ownership of your work and help families access quality home care, we’d love to meet you.