Inside Sales Supervisor

LeafFilter Gutter Protection; Hudson (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Fully paid health, dental, and vision insurance

401k with company match

Paid time off including parental leave

Free gym membership

Childcare assistance

Job summary

A home improvement company in Hudson, Ohio is seeking an Inside Sales Supervisor to manage a team, ensuring quality customer service and efficient operations. Candidates should have a high school diploma and over two years of supervisory experience, alongside excellent communication and leadership skills. Responsibilities include team development, performance reviews, and communication management. The position offers industry-best compensation, health insurance, 401k with a match, and more opportunities for growth.

Qualifications

• Must have 2+ years of contact center supervisory experience.
• Experienced in a fast-paced, team-oriented environment.
• Demonstrates excellent verbal and written communication skills.

Responsibilities

• Develop and manage a team of inside sales representatives.
• Provide daily direction and communication to employees.
• Conduct performance reviews and monitor timesheets.

Skills

Leadership skills

Mentorship

Team management

Communication skills

Problem-solving

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Summary

The Inside Sales Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. The Inside Sales Supervisor will need to demonstrate a high-level of professionalism while creating an environment that fosters teamwork and success.

Essential Duties and Responsibilities

• Develop and manage a team of inside sales representatives through training, mentorship, and real-time KPI performance coaching.
• Provide daily direction and communication to employees so that calls are placed and answered in a timely, efficient, and knowledgeable manner.
• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
• Conduct performance reviews including 30/60/90-day, and yearly reviews.
• Monitor timesheets including time off requests, schedules, and timesheet approvals.
• Address performance issues in real-time following established company and department policy.
• Provide statistical and performance feedback on a regular basis to each team member.
• Conduct one-on-one and team meetings to provide feedback, coaching, and team collaboration.
• Lead and/or participate in special projects as needed.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• High school diploma or equivalent.
• 2+ years of contact center supervisory experience.
• Proven leadership and team management skills.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.
• Hold oneself accountable and responsible while being self-driven in accomplishing goals.
• Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications

• Experience in the home improvement direct-to-consumer industry.

Travel Requirements

• Experience in the home improvement direct-to-consumer industry.

Overtime/Additional Hours Requirements

• Additional hours may be required (exempt positions).

Physical Requirements

• Normal office environment.
• Performs indoor work in a climate-controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Benefits

• Industry-best compensation packages
• Fully paid health, dental, and vision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee